Customer Success Partner Senior Advisor

SAP•Edgmont Township, PA

1d•Hybrid

About The Position

SAP America, Inc. seeks a Customer Success Partner Senior Advisor at our Newtown Square, PA location responsible for management, orchestration of resources, and execution of activities for a designated set of customer accounts. This role involves developing and implementing account strategies and consumption plans that drive customer outcomes. It also includes engaging with CSM teams at SAP PartnerEdge Sell Partners to support indirect business, driving customer lifetime value and building a sustainable Customer Success practice. The position fosters cloud subscription adoption, consumption, renewals, and expansion of SAP’s footprint, ensuring seamless collaboration and partner self-sufficiency. Collaboration with partners and stakeholders to manage the indirect cloud installed base is key, as is enabling and supporting partners in delivering customer success outcomes through engagement and education. Monitoring customer usage and adoption, providing guidance on maintaining customer relationships post go-live, ensuring forecast cadences, and managing renewal risk are also critical tasks. The role drives cloud commercialization and renewal targets and fosters a seamless customer success collaboration model, increasing partner self-sufficiency and ecosystem capabilities.

Requirements

Bachelor’s degree or foreign equivalent in Computer Science, Engineering, Mathematics or a related field of study and six (6) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively, a Master’s degree or foreign equivalent in Computer Science, Engineering, Mathematics or a related field of study and four (4) years of experience in the job offered or related occupation.
ABAP/ ERP based development, quality and delivery skills
SAP Data Quality Management, ETL Tools, SAP ECC OnPremise, S/4 HANA OnPremise, and S/4 HANA Cloud Public Edition
Implementing ERP and S/4HANA solutions with project management and technical cutover skills
HANA Studio Modeling
Implementing and positioning short engagements to resolve issues, business critical bottleneck, and position innovation with Customers or Partners.

Responsibilities

Develop and implement account strategies and consumption plans that drive customer outcomes.
Engage with CSM teams at SAP PartnerEdge Sell Partners to support indirect business, driving customer lifetime value and building a sustainable Customer Success practice.
Foster cloud subscription adoption, consumption, renewals, and expansion of SAP’s footprint, ensuring seamless collaboration and partner self-sufficiency.
Collaborate with partners and stakeholders to manage indirect cloud installed base.
Enable and support partners in delivering customer success outcomes through engagement and education.
Monitor customer usage and adoption, providing guidance on maintaining customer relationships post go-live.
Ensure forecast cadences and manage renewal risk, driving cloud commercialization and renewal targets.
Foster a seamless customer success collaboration model, increasing partner self-sufficiency and ecosystem capabilities.