SAP Procurement Senior Customer Success Partner -Midwest

SAP•Pittsburgh, PA

7d•Hybrid

About The Position

As a Solution Customer Success Manager (S-CSM), you will act as a trusted advisor, maximizing customer lifetime value by delivering solution area expertise to customer executives and their line of business while accelerating near term value delivery via the rapid adoption and consumption of solutions. You will develop and implement account strategies and implementation plans for feature and nurture customers that further expand customer external labor programs and identify new business opportunities within assigned accounts. These plans should build deep executive relationships and earn trusted advisor status with customers, increase spend under management, ensure rapid adoption and enablement of solutions that drive value for the customer, expand business process automation across the specific Line of business applications, increase the customer’s usage aligned with their contracted cloud applications up to and beyond the entitlements that they have, identify new opportunities for customers to leverage new or expanded SAP solutions, mitigate churn and manage renewals of SAP solutions/services, identify sales leads and support sales in expansion and upsell efforts, manage through crisis and de-escalate customer situations, and drive renewals, expansions, and up-sells of subscription license-based solutions.

Requirements

Strong executive presence and relationship building skills
Deep knowledge of business models, strategies, and line of business processes
Proven ability to handle difficult customer situations and discuss complex issues with customer executives
Experience with cloud software solutions and delivery models
Expert level buying center/Lines of Business domain expertise
Ability to apply risk-mitigation strategies to customer situations
Knowledge of SAP solutions portfolio and the business processes they enable
Some technical understanding for assigned solution area to address technical issues with customers
Bachelor's degree or equivalent required
Experience in business software
Knowledge of SAAS and IAAS processes
Strong program management and governance skills
Expert commercial/deal support skills
Relationship-driven mindset with excellent verbal and non-verbal communication skills
Experience driving renewals, expansions, and up-sells of subscription or perpetual license-based solutions.

Responsibilities

Develop and implement account strategies and implementation plans for feature and nurture customers that further expand customer external labor programs and identify new business opportunities within assigned accounts.
Build deep executive relationships and earn trusted advisor status with customers
Increase spend under management
Ensure rapid adoption and enablement of solutions that drive value for the customer
Expand business process automation across the specific Line of business applications
Increase the customer’s usage aligned with their contracted cloud applications up to and beyond the entitlements that they have.
Identify new opportunities for customers to leverage new or expanded SAP solutions
Mitigate churn and manage renewals of SAP solutions/services
Identify sales leads and support sales in expansion and upsell efforts
Manage through crisis and de-escalate customer situations
Drive renewals, expansions, and up-sells of subscription license-based solutions