Customer Success Advisor
About The Position
Aon Affinity is seeking a Customer Success Advisor to impact the growth of our company and help redefine how companies take care of insurance online. The Client Service Advisor will focus on retaining, renewing, and growing existing accounts within our CoverWallet HealthCare program. This is a hybrid position, working out of our Fort Washington, PA office. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
Requirements
- Service / call center experience
- Excellent communication and interpersonal skills
- Consistent track record of delivering on customer success and account growth goals
- Ability to balance multiple requests with close attention to detail.
- Love of technology and learning new systems
Nice To Haves
- P&C license preferred. Will be required to acquire within three months of hire date.
Responsibilities
- Managing your own book of business
- Handling incoming tasks for your assigned business
- Renew and retain customers and accounts
- Account growth (additional policies)
Benefits
- a 401(k) savings plan with employer contributions
- an employee stock purchase plan
- consideration for long-term incentive awards at Aon’s discretion
- medical, dental and vision insurance
- various types of leaves of absence
- paid time off, including 12 paid holidays throughout the calendar year
- 15 days of paid vacation per year
- paid sick leave as provided under state and local paid sick leave laws
- short-term disability and optional long-term disability
- health savings account
- health care and dependent care reimbursement accounts
- employee and dependent life insurance and supplemental life and AD&D insurance
- optional personal insurance policies
- adoption assistance
- tuition assistance
- commuter benefits
- an employee assistance program that includes free counseling sessions
- two “Global Wellbeing Days” each year
- agile, inclusive environment allows you to manage your wellbeing and work/life balance
- continuous learning culture inspires and equips you to learn, share and grow
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
5,001-10,000 employees
