Customer Success

Cherry Technologies, Inc.

1d•Remote

About The Position

With proven product-market fit and rapid success across our revenue organization, we are growing our team. Cherry represents an incredible opportunity to get in early at a high-growth, high-performance organization that is reshaping the way patients pay for care. Our rockstar Customer Success Managers will strategically partner with customers to drive successful retention and growth of Cherry transaction volume by engaging, training, and enabling their practices with a highly-optimized approach.

Requirements

2+ years of experience in a customer-facing role
Exceptional verbal and written communication skills
Strong ability to connect interpersonally with others
High attention to detail and ability to follow procedure with accuracy
Developed passion for the customer experience
Comfortable working with various software platforms
Adaptable and proven ability to troubleshoot on the fly
Problem solver with can-do attitude and desire to outperform

Nice To Haves

Bonus to those with sales, customer success, or account management experience

Responsibilities

Develop relationships with a large number of partner practices, driving mutual success through the retention and growth of Cherry transaction volume
Proactively leverage data, insights, and technology to optimize engagement of your partner practice portfolio and maximize desired outcomes
Share enthusiasm, best practices, and enable partner practices with a focus on leveraging payment plan technology to grow their business
Strategically allocate your time on the most productive opportunities of growth and risk mitigation within your portfolio of partner practices
Master the industry and use expertise to influence business process adoption with your customers as a trusted advisor
Accurately forecast your expected portfolio transaction volume on a regular basis
Consistently log and track interactions in our Customer Relationship Management system
Take initiative to continuously improve your approach by seeking feedback, learning, and experimenting with new engagement tactics
Take ownership and accountability of your own success, as well as that of your customers
Strengthen Cherry in your assigned portfolio by asking for referrals at every possible opportunity
Partner with customers over experience feedback to help inform stakeholder teams, like Product, of opportunity areas
Be a team player, give and accept feedback, collaborate with colleagues, and seek to lift every member of your team to greatness
Act like an owner at all times