Customer Success Manager

Harris Computer•New York, NY

5d•$72,000 - $82,000•Hybrid

About The Position

At Harris, we believe great people build great software. We offer an environment where employees are empowered to make a real impact, grow their skills, and shape their careers. Our teams enjoy a supportive, award‑winning culture, a casual and collaborative workplace, and opportunities to learn from a diverse group of businesses and industries. We are financially strong and proudly part of Constellation Software Inc. (CSI), the largest software company in Canada, providing long‑term stability alongside entrepreneurial autonomy. In addition to a competitive compensation and benefits package, we offer meaningful perks, flexibility, and—most importantly—a culture that values people, curiosity, and having fun while doing great work. Follow us on LinkedIn to learn more about our culture, values, and career opportunities. Harris is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Applicants who require a reasonable accommodation due to a disability may contact us by email at [email protected]. Accommodation requests may be made at any time. This email address is dedicated solely to accommodation requests and cannot be used to inquire about application status. Know Your Rights Poster EO 13496: Notification of Employee Rights under Federal Labor Laws Our commitment to fair and equitable hiring. As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role. This technology supports efficiency and consistency in the early stages, but it never replaces human judgement. All subsequent evaluations and final hiring decisions are made by our recruitment professionals. AI does not make final hiring decisions.

Requirements

Bachelor's degree in Business, Marketing, Computer Science, or a related field.
Proven experience as a Customer Success Manager or in a similar client-facing role.
Proven communication, negotiation, and interpersonal skills.
Ability to understand technical concepts and translate them into client-friendly terms.
Results-driven with a focus on customer satisfaction and retention.
Ability to travel to client sites. Travel expected to be around 50%-75%.

Responsibilities

Increase customer engagement, adoption, and revenue.
Develop and nurture proven relationships with clients, serving as their primary point of contact.
Become experienced in the client's strategic business targets and operations.
Regularly check in with clients, understand their evolving needs, and identify opportunities for additional services.
Facilitate or host webinars with experts to enhance customers’ product knowledge.
Monitor contract renewals and proactively engage with clients to secure renewals.
Identify opportunities for upselling additional products or services to meet client needs.