Customer Success Manager

Zūm

8d•$65,000 - $95,000•Remote

About The Position

Zūm is revolutionizing mass mobility with its Connected Mobility Experience (Zūm CMX™) system that connects and coordinates people, vehicles, and operations in real time. In the $50 billion student mobility market – the largest segment of the mass mobility industry – Zūm CMX is transforming a daily source of anxiety and disruption into a reliable, transparent, and efficient mobility experience for students and families. Today, more than 4,500 schools rely on Zūm CMX. Recognized globally for its innovative approach and operational execution, Zūm has been named to Fast Company’s World’s Most Innovative Companies, CNBC Disruptor 50 and Changemakers, the World Economic Forum, and the Financial Times’ Fastest Growing Companies lists. Zūm is backed by leading investors including Sequoia Capital, GIC, TPG, and Softbank.

Requirements

1-2+ years of administrative or sales support experience
1-2+ years of logics experience preferred
Exceptional communication skills, both written and verbal
Proficiency in Google Suite, including Gmail, Google Docs, and Google Sheets
Willingness and ability to quickly learn and use ZUM admin and charter website
Strong organizational skills and the ability to manage multiple tasks simultaneously
An understanding of the charter and transportation industry is a plus but not required
The ability to work effectively in a team and cross-collaborate with different departments
A detail-oriented mindset, ensuring all charter requests are processed accurately
A positive and coachable attitude, with the eagerness to adapt to changes and feedback
Comfort with handling a high volume of charter requests and the potential for repetitive tasks

Nice To Haves

1-2+ years of logics experience preferred
An understanding of the charter and transportation industry is a plus but not required

Responsibilities

Managing inbound charter requests from new and established customers, predominantly through email, and occasionally via phone calls
Providing support to multiple Account Executives.
Utilizing Google Suite to organize and manage communication-related to charter requests
Learning to use the ZUM admin and charter portals to facilitate the charter booking process
Overseeing the entire process from initial quote generation to final booking of trips.
Collaborating effectively with multiple departments within the organization to ensure the smooth execution of charter services
Maintaining a high level of attention to detail to ensure accuracy and quality of services
Demonstrating a coachable attitude, always willing to learn and adapt to changing procedures and policies
Being comfortable with handling a high volume of trip requests, even when the work may become monotonous.
Able to support multiple channels of communication (Phone, Chat, Email).