Customer Success Manager
About The Position
SparkPlug is realigning the economics of the retail and restaurant industries to make every employee an owner. In CPG and service industry verticals like beauty, outdoor gear, and full-service restaurants, customers rely on the product recommendation of point-of-purchase experts up to 92% of the time (be it a beauty consultant, bartender, or a member of the Geek Squad). SparkPlug allows brands to directly reward these key influencers for every sale they generate with cash via gamified commissions, contests, and goals. We drive more revenue for brands, improve employee performance for retailers, and empower frontline workers across the world with fair compensation and economic equality, all based on the sales revenue they generate each day. We’re a San Francisco, CA-based company hiring for a ground-floor customer success team member to help us enter the hyper-growth phase. We’re backed by top VCs and angels like TenOneTen Ventures, the inventors of Google AdSense, Jason Calacanis, and the CEO of Foursquare, and we’re working to revolutionize the future of the nearly 20 trillion-dollar global brick and mortar retail market. We solve problems for some of the most interesting consumer product verticals around, and we need product-obsessed rockstars who can help us continuously improve SparkPlug!
Requirements
- Minimum of 2-5 years of professional experience in SaaS customer success
- Excellent written and oral communication skills and equally excellent attention to detail
- Tenacity and the willingness to pursue hard goals despite obstacles
- Flexibility and creativity to circumvent obstacles as they emerge
- Tech-savvy and proficient in standard communication, collaboration, and task management tools
- Understanding of the fundamentals of sales strategy, relationship building, and pipeline processes
Nice To Haves
- Experience using the Hubspot Sales and/or Marketing suites
- Experience selling software to retail or restaurant customer bases
- Experience working as a frontline employee in retail, restaurant, or service industry roles
- Experience working in early-stage, high growth company environments
Responsibilities
- Driving expansion and adoption of our software and services
- Managing the onboarding process for each new customer
- Assisting the sales team in driving and managing referrals
- Reviewing the customer journey, identifying how it’s supported, taking a consultative approach in helping clients to overcome issues and achieve goals
- Providing critical insights to the product team as a means to improve our developing platform
- Maintaining customer health and introducing new, valuable features as they become relevant on the customer journey
- Educating champions and their teams on the value of our product, and helping uncover use cases before they become emergencies
- Working cross-functionally with product, sales, and support team members to foster a strong sense of community and information sharing
- Achieve and exceed quarterly onboarding goals
- Upselling existing accounts to more premium tiers
Benefits
- Significant equity package
- Unlimited PTO
- Competitive health benefits
- Wellness incentives
- Regular all-expenses-paid team retreats
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
