Academic Success Advisor

Arizona State University • Phoenix, AZ

1d • Hybrid

About The Position

The Thunderbird School of Global Management (TSGM) is currently seeking a service-oriented individual to join our dynamic Advising team. Our undergraduate advising team supports our students, focusing on student success, retention, and timely progress toward degree completion. Strong technical, administrative, and organizational skills are needed, along with the desire to help students succeed. Academic Success Advisors have strong written and verbal communication skills. They are part of a team that jumps in and are willing to help when and wherever necessary. The Thunderbird School of Global Management at Arizona State University is one of the finest global leadership and global management schools in the world with both graduate and undergraduate students. Solutions for the planet mean developing problem-solvers from around the globe. From our world-renowned faculty representing six continents to hundreds of outstanding students who join us every year from around the world, the Thunderbird School of Global Management encourages quality and great value. It is one of the top global leadership and global management schools in the country, highly ranked for academics, practical research, and student outcomes. Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

Requirements

• Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Nice To Haves

• Master’s degree preferred
• Experience working with students in higher education/college level academic advising
• Collaborative, positive outlook; flexibility
• Evidence of effective verbal and written communication skills
• Demonstrated use of problem-solving skills; critical thinking; time management skills; and having to rapidly adapt and effectively utilize new technology, practices and policies
• Experience in establishing and maintaining effective working relationships with peers, faculty, students, administration and others
• Organizational experience while prioritizing multiple tasks in a fast-paced and service-focused environment; detail-oriented
• Demonstrated knowledge of ASU academic structure and organization
• Experience using: Student information computer system (i.e., PeopleSoft, DARS, etc.)
• Experience using: Microsoft Office Applications (i.e. Outlook, Word, Excel, Access, PowerPoint)
• Experience using: CRM (i.e. Salesforce)

Responsibilities

• Serves as a professional academic advisor for the Thunderbird School of Global Management, advising undergraduate students
• Works with students both one-on-one and in group/class settings, interacting in-person, phone, Zoom, email and/or other technology
• Proactively monitors student academic progress through a variety of reporting tools including eAdvisor, Salesforce, PeopleSoft and DARs. In addition to these tools, phone outreach will be used to relay academic options, course selection and registration
• Responds promptly to student questions and concerns, working with them in their degree progression and completion. This includes current, prospective (high school and transfer), and students in transition (incoming or outgoing)
• Assist student with interpreting University, college and program level academic policies and procedures
• Working closely with students to identify all academic options including, but not limited to: degrees, extracurricular activities, study abroad program(s), research, and internships; supporting and providing counsel to students in selection of options best suited to students' goals, interests and skills
• Works closely and collaboratively with students, faculty, and staff to ensure academic success
• Assist students and parents in crisis; making appropriate and timely referrals for non-academic issues and/or concerns to applicable services including, but not limited to: Student Health, Counseling & Consultation, and Career Services
• Participate in and present at workshops related to academic advisement and skill development

Benefits

• Flexible work options Alternative work schedules can include four, 10-hour workdays in a workweek; a nine-day, 80-hour schedule over two workweeks for exempt employees only; and staggered start and stop times.
• Hybrid work is an arrangement where employees spend a minimum of 60% of their regular workweek at their primary ASU work location.
• Relocation Assistance
• employee work-life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees