Academic Success Advisor, Sr.

Arizona State University•Charlotte, NC

2d•$50,000 - $56,000

About The Position

The Ira A. Fulton Schools of Engineering (FSE) values and encourages cultural and intellectual diversity and strives to foster a welcoming and inclusive environment for all faculty, staff and students. We work to maximize opportunities for students, abilities and perspectives. Critical to our success as a community, academic success advisors are a vital component in this effort. Advising teams support students from their first semester until graduation by working directly with students in person, by phone, Zoom or e-mail, and through Salesforce case management strategies. Advisors are also key contributors to supporting student engagement through The Fulton Difference. The Polytechnic School, one of the eight Ira A. Fulton Schools of Engineering at Arizona State University, focuses on hands-on learning through creating things and solving real-world challenges through student, faculty, and industry collaborations. We believe how you learn and teach is as important as what you learn and teach. The school’s academic facilities are among the best that ASU has to offer and were designed specifically to support the learning and discovery environment. The Polytechnic School is located on ASU’s Polytechnic campus in Mesa, Arizona, the state’s third-largest city and part of the Greater Phoenix area. The 600-acre campus is built on a beautiful desert arboretum and is home to more than 6,300 students studying undergraduate and graduate degrees.

Requirements

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Nice To Haves

Experience in working in a fast paced and high-volume advising unit.
Experience in using student information computer systems and degree audits (i.e., PeopleSoft/Oasis, DARS).
Experience implementing and adhering to university and program policies and procedures; and/or experience with student recruitment and retention.
Experience in thinking critically to problem solve independently and as part of a group.
Demonstrated knowledge of current issues and theories in public and higher education and college advising.
Evidence of technology skills in systems such as Peoplesoft, Excel, Canvas, Google Suite, Slack, Salesforce, Outlook, etc.
Experience in using database programs (Analytics, Salesforce).
Experience in assisting with special events.
Experience in developing and maintaining effective professional working relationships.
Evidence of effective verbal and written communication skills with a strong focus on collaboration and a high level of customer service.
Evidence of a master’s degree in higher education or related area.

Responsibilities

With minimal supervision, provide individual and group academic advising to online and campus-based students that supports academic success, engagement as an FSE student, and timely progress to graduation.
Support students to resolve challenges by having current knowledge and making appropriate referrals to ASU services including, but not limited to, Student Health, ASU Counseling Services and the Fulton Career Center.
With limited supervision, provide administrative support related to student enrollment, registration, orientation, retention and degree completion while maintaining comprehensive and accurate student records using a variety of software and data sources.
Organize and participate in ASU and FSE initiatives and efforts aimed at recruiting, engaging and retaining FSE students.
Consult with program chairs, faculty, colleagues and students to support FSE students to proceed efficiently through their curriculum and navigate setbacks.
May mentor other advisors or student leaders.
Takes ownership of major projects, as assigned by leadership.
Proactively monitors student academic performance; addresses, responds to, and works to resolve student concerns, questions, or issues.
Acts as key contributor within advising team to ensure ongoing satisfaction for students with their program and degree progress, provides follow up to ensure satisfaction with and effectiveness of services by utilizing a variety of university data and programmatic direction to promote student academic success.
Escalates/redirects urgent or conflicting requests after attempting resolution.
May seek to resolve complex issues and takes the lead on projects built around student support.