Academic Advisor Success Coach

Charles R. Drew University • Los Angeles, CA

1d • Onsite

About The Position

Charles R. Drew University is located in the Watts-Willowbrook area of south Los Angeles and was founded in 1966 in the wake of the Watts uprising. CDU was founded to address inadequate medical care in the region and to provide equitable medical education opportunities for underrepresented students. CDU is strongly invested in the local and regional community. The university leads multiple partnerships and programs to provide equitable healthcare resources in a variety of south Los Angeles neighborhoods.
Job Summary: The Academic Success Coach provides academic support, coaching, and guidance to undergraduate and graduate CDU students. The Success Coach serves as a point of contact for CDU students who have academic or personal challenges impacting their ability to continue in classes. This role requires regular communication with students, staff, faculty, and management, experience in academic support programs, knowledge of CDU policies and procedures, and data monitoring and tracking.

Requirements

• Completion of a Bachelor’s degree is required
• A minimum of 2-3 years is required
• Strong people skills with diverse groups of individuals at all organizational levels
• Knowledge of current issues affecting higher education and innovative ways to support under-represented students
• Understanding of relevant FERPA and confidentiality guidelines
• Understanding of higher education processes and ability to quickly learn complex and changing policies and procedures
• Ability to demonstrate initiative and professional judgement
• Organizational skills and experience implementing initiatives in a team environment
• Ability to perform duties in a timely manner and to prioritize duties when faced with interruptions, distractions, and fluctuating workload
• Technical skills to learn and use online systems and tools
• Microsoft Office Suite applications knowledge, including Word, Excel and PowerPoint
• Ability to interpret and apply guidelines and procedures
• Demonstrated knowledge of mentoring, coaching, and motivational techniques, and the ability to apply theories, principles, and best practices
• Commitment to students; excellent customer relations skills
• Ability to demonstrate tact, diplomacy, and sensitivity to address student needs
• Knowledge of techniques for recording, classifying, interpreting, and reporting information
• Ability to work effectively with a diverse community.
• As a condition of enrollment and employment, students, faculty, and staff must comply with the current CDU COVID-19 requirements as described on the CDU COVID-19 webpage.

Nice To Haves

• Completion of a Master’s degree is preferred
• A minimum of 3-4 years is preferred

Responsibilities

• Consult and assist with communication to students regarding academic standing, registration timelines, major/program options, and options for leaves and withdrawals, and processes for returning to classes
• Proactively reach out to, monitor, and assist students who are on academic probation and warning, leave of absence, conditional admission, deferred admission, and returning students
• Collaborates with Offices of Registration and Records, Financial Aid, Admissions, and academic programs to identify and assist at-risk students, linking them to appropriate advising, counseling, academic support, and other resources on and off campus
• Monitors and tracks at-risk students and follows up on early alert notifications
• Collaborates with Student Academic Success team to address concerns regarding student progress and plan appropriate interventions as needed
• Assess and support student needs for academic improvement
• Assist with Student Academic Success workshops
• Serve as a point of contact for students enrolling during high-volume registration times
• Support a highly diverse student population in equity-focused health sciences programs with culturally sensitive coaching and mentoring techniques that develop students’ problem-solving abilities
• Supports First Year Seminar program regarding promotion, enrollment, and instruction.
• Consult with students regarding program plans, completed courses, and requirements for General Education and undergraduate major programs
• Monitor student progress throughout their program of study
• Evaluate student progress towards anticipated graduation dates
• Assist students with navigating CDU processes and policies for enrollment, adding and dropping courses, withdrawals, leaves of absence, and returning to classes after a leave
• Advocates for student-centered policies and procedures aligning with CDU guidelines
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level