Customer Success Advisor, AEC

Autodesk

About The Position

In the Customer Success organization, creating impactful experiences for our customers is our most important goal. We believe in a consistent, complete cycle of customer success that supports improved revenue and sustainable company growth. As we continue our business model transformation, driving continuous adoption of our technology is key to long-term customer value and partnership. As a Customer Success Advisor you’ll collaborate with Account teams, Channel Partners, and Sales Representatives to help customers fully realize the value of their Autodesk solutions. Your strong business acumen, curiosity mindset, and ability to quickly identify customer needs will allow you to create impactful experiences across the customer journey—while also shaping internal best practices. Our Customer Success team is a collaborative, driven, global organization devoted to providing world-class experiences for our customers. We’re dedicated to helping our customers be successful with their Autodesk solutions so that they achieve their business goals, and we earn their loyalty. As a team member, you’ll be empowered to challenge the status quo, lead through influence, and shape how we scale success.

Requirements

4–7 years in Customer Success, Account Management, or a related customer-facing role
Proven track record of working independently while driving measurable impact
Experience navigating complex, cross-functional collaboration with internal and external stakeholders
Proficiency in Salesforce or similar CRM systems
Experience with SaaS, cloud-based software, or subscription business models
Familiarity with Autodesk customer industries (AEC, MFG, M&E)

Responsibilities

Build strong customer relationships through proactive outreach and engagement to align product capabilities with customer objectives
Establish and execute advanced onboarding and adoption strategies to increase customer value and product usage
Identify and engage at-risk accounts by using strong discovery and consultative skills to remove risk and realign them to success
Collaborate cross-functionally with Sales, Channel Partners, Support, and Services to drive customer milestones
Deliver a high-quality experience that deepens customer satisfaction and loyalty
Uncover and act on opportunities to expand customer relationship through value discovery and strategic conversations