Customer Success Manager (m/f/d)
About The Position
OroraTech is an intelligence-as-a-service company delivering thermal intelligence for a sustainable Earth. We provide critical space insights to heroes on the ground, helping them act faster and make smarter decisions. Since launching our first thermal sensors, we have been dedicated to providing continuous data to those who need it most. As we expand our operations across the USA, we are looking for dedicated professionals to bridge the gap between orbital technology and operational reality. This role is an exciting opportunity to be part of a high-impact, international team on the front lines of climate technology.
Requirements
- 3–5 years in Customer Success, Account Management, or a related customer-facing role: SaaS, geospatial tech, public safety, or utilities preferred
- Proven ability to build trusted relationships across executive, operational, and technical stakeholders
- Strong project management skills comfortable juggling multiple priorities and cross-functional coordination
- Excellent communication skills able to translate technical capabilities into business value
- Data-driven, proactive mindset, comfortable assessing account health and spotting expansion opportunities
- Willingness to travel up to 25%
Nice To Haves
- Based in the Denver, CO area or willing to work in a hybrid model; remote candidates will also be considered
- Experience working internationally and across cultures, particularly with European teams
- Previous experience with customer management
Responsibilities
- Own the relationship for a $1M+ portfolio of Tier 1 government accounts
- Serve as the go-to contact for customers, from executive sponsors to technical stakeholders
- Build and maintain strategic account plans, including a full "5 wide by 5 deep" stakeholder map
- Develop deep insight into each customer's operational goals and wildfire management priorities
- Lead onboarding, implementation, and training so customers see value fast
- Run recurring operational and executive check-ins
- Track adoption trends and build customer success plans
- Spot risks early and resolve them before they threaten renewals
- Own renewal planning, forecasting, and execution
- Identify upsell opportunities, license expansion, new products, multi-year deals
- Partner with Sales Leadership on commercial strategy and contract negotiations
- Keep revenue forecasts sharp and accurate
- Be the voice of the customer inside OroraTech
- Capture feedback and feature requests, and push them through Product and Engineering
- Translate roadmap updates into customer-facing communication
- Champion customer needs in product planning
- Partner daily with Sales, Product, Engineering, Marketing, and Leadership
- Share competitive intel and market feedback
- Escalate issues effectively and support case studies, references, and success stories
Benefits
- 401(k) with company matches
- Comprehensive health coverage: medical, dental, and vision insurance
- Employer-paid life insurance, Short-Term Disability, and Long-Term Disability
- Corporate wellness benefit via a discounted Wellhub / Wellpass subscription
- Hybrid and remote-friendly working model
- Opportunity to grow professionally and personally within a fast-scaling company
- Exposure to international business, cross-cultural collaboration, and cutting-edge space technology.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
