Customer Success Manager (m/f/x)

Beroe x nnamu

5d • Remote

About The Position

Beroe is seeking a Customer Success Manager to support European clients using nnamu, its AI negotiation agent for procurement. The role manages client relationships end to end, from onboarding and initial training through adoption and renewal, and helps clients realize value from the software. The Customer Success Manager works closely with leadership, sales, product, consulting, and marketing colleagues to support client outcomes and the sustainable growth of nnamu.

The position includes helping clients identify suitable use cases, guiding pilot phases, setting up negotiations, configuring TVO, and onboarding suppliers. It also involves delivering training, maintaining stakeholder relationships, reviewing account performance, driving product usage and engagement, and identifying opportunities to expand accounts. The role contributes to customer success processes and product improvements by sharing client needs with the team. The company describes a largely remote working model within Europe, with flexible work arrangements and travel when required.

Requirements

• Master’s degree or MBA in Business Administration, Marketing, or a related field.
• Several years of experience in customer success, account management, or a related field; ideally five or more years.
• Understanding of sourcing processes and procurement team workflows.
• Proven ability to build and maintain strong client relationships, convince, and influence.
• Consulting mindset with strong analytical and problem-solving skills.
• Strong commercial and business acumen.
• Excellent communication and presentation skills.
• Very strong Excel and PowerPoint skills.
• Knowledge of automation tools and a keen interest in using AI to improve customer success outcomes.
• Strong organisational and time-management skills.
• Communicative, open-minded, and team-oriented personality.
• Fluent in English and German.
• Willingness to travel when required.

Nice To Haves

• Experience with B2B SaaS products, preferably in digital procurement or AI.
• Experience running or supporting e-auctions or dynamic bidding processes.
• Interest in negotiation strategy and game theory; prior exposure to either is a plus.

Responsibilities

• Serve as the primary point of contact for nnamu clients from onboarding through day-to-day use.
• Manage client onboarding and adoption, identify appropriate use cases, and guide clients through pilot phases.
• Support clients in setting up their first negotiations, including TVO configuration and supplier onboarding.
• Design and deliver training programmes to build user proficiency and engagement with the AI software.
• Build and manage relationships with client stakeholders, from category managers to procurement leadership, to support satisfaction and retention.
• Conduct account-level review sessions with clients.
• Monitor and drive account usage and engagement.
• Identify upsell and cross-sell opportunities and generate demand for Beroe’s wider products and services.
• Work with marketing to turn client results into references and case studies.
• Shape and implement customer success strategies and processes that can be applied to other clients and the wider team.
• Collaborate with cross-functional teams to improve the customer experience and product, sharing client needs with the product roadmap.

Benefits

• Largely remote working model within Europe, with flexible work arrangements for work-life balance.
• Opportunity to develop into higher leadership roles.
• Professional development, including training and certification programmes.
• Generous paid time off.
• International team across Europe, India, and the United States.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level