Customer Success Manager II - Small College

Hudl•Lincoln, NE

22d•$33,600 - $56,700•Hybrid

About The Position

Hudl is seeking a Customer Success Manager to join its sales team and focus on customer renewals for NCAA Division II and Division III schools. The position works with schools and conferences across the United States, engaging directly with coaches, athletic directors, and commissioners in an assigned territory and collaborating with two Account Executives. The role manages a portfolio of clients, helping customers gain maximum value from Hudl products while supporting strong returns on their subscriptions. The position involves building trusted customer relationships, providing product demonstrations and education, and handling support, account management, engagement, and commercial activities. The Customer Success Manager works toward quarterly and annual renewal and engagement targets, holds meetings to understand customer needs, and identifies opportunities to expand accounts through additional services. The role is open to candidates based in Lincoln or Omaha, Nebraska, and requires working in the Lincoln office three days per week.

Requirements

Previous experience in a client-facing role, preferably at a technology company.
Experience working with coaches and buyers in the high school, collegiate, and/or professional sports industry.
Experience with Hudl products.
Ability to understand products and their market fit and communicate their value to clients.
Strong communication skills with internal and external stakeholders, including the ability to handle difficult conversations.
Strong time-management skills across multiple responsibilities.
Growth mindset.

Nice To Haves

Experience with Salesforce and Salesloft.
Experience collaborating cross-functionally with customer support, product, and operations teams on customer feedback and challenges.
Coaching and/or athletics background.
Ability to diagnose problems and find creative, effective solutions for customers.

Responsibilities

Develop strong customer relationships and maximize satisfaction across a portfolio of accounts.
Serve as a trusted partner to customers.
Demonstrate Hudl products and educate customers on their use and value.
Handle support, account management, engagement, and commercial activities.
Work toward quarterly and annual renewal and engagement targets.
Run customer meetings to understand client needs and identify opportunities to upsell additional services.
Collaborate with two Account Executives.
Balance customer business reviews, support for product issues, workflow guidance, and expansion opportunity identification.