Customer Success Manager II - College Basketball
About The Position
Hudl is seeking a Customer Success Manager to join its sales team, focused on customer renewals at the NCAA Division I level. The role supports schools and conferences across the United States, working directly with basketball coaches, athletic directors, and commissioners in an assigned territory and collaborating with an Account Executive. The Customer Success Manager manages a portfolio of clients, helping customers realize the value of their subscriptions while supporting company return on investment. The primary focus is customer engagement that contributes to renewals. The role involves building trusted customer relationships, supporting account management, demonstrating products, educating customers, and carrying out engagement and commercial activities. The Customer Success Manager works toward quarterly and annual revenue and engagement targets, leads customer meetings to understand needs, and identifies opportunities to expand services. The position is open to candidates based in Lincoln or Omaha, Nebraska, and requires working in the Lincoln office three days per week.
Requirements
- Previous experience in a client-facing role, preferably at a technology company.
- Experience working with basketball coaches at the NCAA Division I and/or professional sports level.
- Experience with Hudl products.
- Expertise in Hudl’s Pro Suite for basketball, including understanding elite basketball workflows and driving Hudl’s value across multiple departments within an elite organization.
- Ability to communicate effectively with internal and external stakeholders and handle difficult conversations.
- Strong time management skills for balancing customer business reviews, product support, workflow advice, and expansion opportunities.
- A growth mindset.
Nice To Haves
- Experience as an Account Executive or Customer Success Manager.
- Experience collaborating across customer support, product, and operations on customer feedback and challenges.
- A coaching and/or athletics background.
- Ability to diagnose customer problems and develop creative, effective solutions.
Responsibilities
- Develop strong customer relationships and maximize satisfaction across a portfolio of accounts.
- Serve as a trusted partner to customers and support customer renewals through engagement activities.
- Provide support and account management, demonstrate products, and educate customers.
- Carry out customer engagement and commercial activities.
- Work toward quarterly and annual revenue and engagement targets.
- Run meetings to understand client needs and identify opportunities to upsell additional services.
- Collaborate with an Account Executive in the assigned territory.
Benefits
- Flexible vacation time and company-wide holidays.
- Paid sabbatical every five years.
- Professional development resources and opportunities.
- Technology stack and hardware provided for work.
- Medical plans for employees and their families.
- Vision insurance.
- Dental insurance.
- Fertility benefits.
- Employee Assistance Program (EAP).
- Employee Resource Groups.
- 401(k) match up to 4% of the employee’s contribution.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
