Starlink Customer Success Manager (Transit)

SpaceX•Redmond, WA

10d•Onsite

About The Position

Starlink is delivering high-speed, low-latency internet around the world. Customer Success is the post-sale owner of the customer relationship, where they are the single name on a book of enterprise accounts from contract signature through onboarding, activation, payment, and long-term growth. This role owns Starlink Transit accounts (formerly called Community Gateway). Each site is a project and often a separate customer: licensing, hardware, installation, activation, and ongoing service. You take assigned accounts from contract signature through site bring-up, payment, and expansion. Sales books the deal. You own everything after. This is an individual contributor role, and the ideal candidate is a self-starter who is comfortable operating without a defined playbook, holds a high bar of communication, and treats revenue, activation, and account health as their personal responsibility.

Requirements

Bachelor’s degree in engineering, business, or a related field, OR high school diploma / equivalency certificate and 6+ years of professional experience in account management, customer success, business development, operations, or a technical customer-facing role
5+ years owning a defined book of business with accountability for customer health and revenue (retention, realization, expansion, or collections), not just project delivery
5+ years supporting customers on a technical product or service

Nice To Haves

Experience delivering multi-site or project-based customer work (site bring-up, infrastructure, or similarly complex deployments)
Experience with telecommunications, satellite, networking, or similar infrastructure sold to enterprise, telecom, or government customers
A track record of growing revenue inside existing accounts, such as expansion, additional sites, or new ways the customer uses the product
Experience running several complex workstreams at the same time and delivering them on tight timelines
Strong written and verbal communication, with the ability to work clearly with executives, operators, and finance
Experience with licensing, import, or multi-country deployments

Responsibilities

Own assigned Starlink Transit accounts and sites from contract signature through onboarding, activation, day-to-day management, and long-term growth as the primary customer contact
Hit and exceed revenue targets on time by tracking readiness, shipments, licensing, activations, and payments, and by raising risks early when dates or dollars may slip
Keep internal systems current so account status, site status, risk, and opportunity are visible in one place
Monitor account health—including contract compliance, statements of work, KPI performance, invoicing, logistics, site licensing, and the customer relationship—to prevent delayed cash or churn
Set clear expectations with customers and partners on what SpaceX can and cannot commit to on timing and delivery
Build account plans that define current state, a healthy account, and the next dollar of revenue
Identify expansion, additional sites or capacity, follow-on statements of work, and new ways customers can use Starlink Transit
Facilitate leadership business reviews that connect Starlink performance to customer results
Forecast retention and revenue for the book so leadership can plan against a real number
Bring customer feedback into SpaceX and work with engineering, support, finance, operations, and market access to reduce errors across accounts and sites
Treat each site as a project through activation—coordinate hardware, licensing, installation partners, and internal teams until the site is live and billing
Help shape how we operate Transit at scale, including onboarding, order tracking, and getting paid
Document processes that support expansion and scaling of the business