Starlink Customer Success Specialist (Brazil)

SpaceX • Redmond, WA

7d

About The Position

Starlink is delivering high-speed, low-latency internet around the world. After a deal is signed, Customer Success gets the service activated, billed, and growing. Customer Success Specialists own activations and billing from a signed contract order through a working account. This entry-level individual contributor role supports Starlink operations in Brazil. It does not own a book of customers. The ideal candidate is fluent in Portuguese, familiar with Brazilian invoicing and shipping processes, organized, accurate under high volume, and takes ownership of getting orders live and billed correctly.

Requirements

• Bachelor’s degree, or at least 2 years of professional experience in operations, customer support, or process coordination.
• Professional proficiency in Portuguese and English, written and verbal.
• Willingness to work across time zones, including Brazil business hours, when customer shipments, activations, or billing deadlines require.

Nice To Haves

• Experience supporting customer operations, order fulfillment, or billing in Brazil.
• Familiarity with Brazilian invoicing requirements, including Nota Fiscal (NF-e) and CNPJ/CPF.
• Understanding of Brazilian shipping, logistics, and delivery documentation processes.
• Ability to communicate clearly and raise problems early, with a dollar amount and next step.
• Experience with Excel, Salesforce, Smartsheet, or similar tools.
• Experience using an AI coding tool (Claude Cowork, Cursor, Copilot, or similar) to build a functional script, tracker, or workflow.

Responsibilities

• Set up customer accounts to enable hardware shipment, service activation, and accurate invoicing in Brazil.
• Coordinate shipments and resolve delivery or documentation issues with internal teams and local partners.
• Support Brazilian invoicing processes, including Nota Fiscal issuance, validation, and reconciliation.
• Track shipments, activation dates, and billing milestones; proactively flag delays or potential payment slips.
• Maintain accurate systems and trackers so order status, risks, and pending items are visible and actionable.
• Own past-due balances and unapplied cash on assigned work until fully reconciled.
• Communicate with Portuguese-speaking customers and internal teams to resolve issues.
• Escalate issues with a clear problem statement, revenue at risk, actions taken, and a specific ask.
• Identify and improve inefficient processes to streamline future orders.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level