Starlink Customer Success Specialist (Latin America)

SpaceX • Redmond, WA

7d

About The Position

SpaceX is developing technologies to enable human life on Mars. Starlink delivers high-speed, low-latency internet around the world. Customer Success gets the service online, activated, billed, and growing after a deal is signed. Customer Success Specialists own activations and billing from signed contract order through a working account. This entry-level individual contributor role supports Starlink operations across Latin America. The ideal candidate is fluent in Spanish, familiar with regional invoicing and shipping processes, organized, accurate under high volume, and takes ownership of getting orders live and billed correctly.

The role involves processing orders and setting up customer accounts; coordinating shipments and resolving delivery or documentation issues; supporting local invoicing, including Mexico’s CFDI electronic invoicing requirements; tracking activation and billing milestones; reconciling past-due balances and unapplied cash; and communicating with Spanish-speaking customers and internal teams. The specialist also identifies opportunities to improve operational processes.

Applicants must meet U.S. Government export-control requirements: be a U.S. citizen or national, U.S. lawful permanent resident, refugee, or asylee, or be eligible to obtain the required authorizations from the U.S. Department of State. SpaceX is an Equal Opportunity Employer and provides reasonable accommodation in the application and interview process.

Requirements

• Bachelor’s degree, or at least 2 years of professional experience in operations, customer support, or process coordination.
• Professional proficiency in Spanish and English, written and verbal.
• Willingness to work across time zones, including Latin American business hours, when customer shipments, activations, or billing deadlines require.
• Must satisfy U.S. Government export-control eligibility requirements or be eligible to obtain the required authorizations.

Nice To Haves

• Experience supporting customer operations, order fulfillment, or billing in Latin America, particularly Mexico.
• Understanding of regional shipping, logistics, customs documentation, and delivery processes.
• Experience handling a high volume of orders or tickets without avoidable errors.
• Clear communication skills and a track record of raising problems early with a dollar amount and next step.
• Experience with Excel, Salesforce, Smartsheet, or similar tools.
• Experience building lightweight operational automations or reporting to reduce manual work.
• Experience using an AI coding tool such as Claude Cowork, Cursor, or Copilot to build a functional script, tracker, or workflow.

Responsibilities

• Process orders with accurate products, pricing, commercial terms, contracts, and billing details.
• Set up customer accounts to enable hardware shipment, service activation, and accurate invoicing.
• Coordinate shipments and resolve delivery or documentation issues with internal teams and local partners.
• Support local invoicing processes, including Mexico’s CFDI electronic invoicing requirements, invoice validation, and reconciliation.
• Track shipments, activation dates, and billing milestones; proactively flag delays or potential payment slips.
• Maintain accurate systems and trackers so order status, risks, and pending items are visible and actionable.
• Own past-due balances and unapplied cash on assigned work until fully reconciled.
• Communicate with Spanish-speaking customers and internal teams to resolve operational and billing issues.
• Identify and improve inefficient processes to streamline future orders.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level