Starlink Customer Success Specialist

SpaceX • Redmond, WA

3d

About The Position

Starlink Customer Success Specialists handle order activations and billing, taking work from a signed contract order through to a working customer account. This is an entry-level individual contributor role; the specialist does not own a book of customers. The role suits an organized, accurate communicator who takes personal responsibility for getting orders live and billed correctly. Specialists work with Customer Success Managers, who own customer relationships and revenue growth plans.

Requirements

• Bachelor’s degree, or at least 2 years of professional experience in operations, customer support, or process coordination.
• Willingness to work across time zones when required by a customer shipment, activation, or billing date.
• Must meet applicable U.S. Government export-control eligibility requirements or be eligible to obtain the required authorizations.

Nice To Haves

• Experience handling a high volume of orders or tickets without avoidable errors.
• Clear communication and early escalation of problems, including a dollar amount and a next step.
• Experience improving a process or tracker that other people actually used.
• Experience with Excel, Salesforce, Smartsheet, or similar tools.
• Experience building lightweight operations automations or reporting in existing team tools, such as spreadsheets, Salesforce, or Smartsheet.
• Experience using an AI coding tool, such as Claude Cowork, Cursor, or Copilot, to build a practical script, tracker, or workflow.

Responsibilities

• Review assigned orders before system entry to verify products, pricing, commercial terms, contracts, and billing details.
• Set up customer accounts to enable hardware shipment, Starlink service activation, and accurate invoicing.
• Track shipments and activation dates, and proactively flag delays or potential payment slips.
• Maintain systems and trackers so status, risks, and pending items are clear and actionable for the team.
• Own past-due balances and unapplied cash for assigned work until they are fully reconciled.
• Escalate issues with a clear problem statement, revenue at risk, actions already taken, and a specific ask.
• Flag unused kits, excess demand, or stalled customers to the Customer Success Manager.
• Identify and improve inefficient process steps to make subsequent orders easier to execute.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level