Customer Success Manager

The Customer Success Manager will serve as the primary interface between project44 and a designated portfolio of accounts. Their core responsibility is to ensure customers get the highest value possible out of the p44 products along with exceptional service. They will partner with customers to develop strategies, act as an advocate for customers with internal teams, educate customers on new products and features, and monitor customer health and risk. Additionally, they will facilitate executive business reviews, proactively manage multiple accounts, identify upsell opportunities, and maintain knowledge of the logistics industry.

Partner with customers to develop strategies to ensure best use of the product and help them achieve maximum value from our services

Summarize product feedback gathered from customer meetings and act as advocate for our customers with internal product and development teams

Form relationships and educate the customer on new products and features to drive optimal product use and increase valued perceived

Serve as the main point of contact for the customer (external) and the voice of the customer (internal) to project and help prioritize product requests

Monitor customer health and risk. Develop and execute success plans when required working with customer support, product development and engineering or any other appropriate departments

Facilitate and lead Executive Business Reviews with customers

Proactively manage multiple accounts to ensure customer’s success in services renewal, adoption of products, customer health and overall satisfaction

Identify opportunities for upsell alongside sales and account management team

Maintain up to date knowledge of logistics industry, EDI, and blockchain

• Experience working with fast-growth technology company, strongly preferred
• Experience working with a SaaS or platform product, strongly preferred
• Knowledge of supply chain, preferred
• 3-5 years of experience working with enterprise customers in Account Management, Customer Success, Sales Engineering or Consulting
• Comfortable presenting to executive leadership and in large groups of people
• Ability to be strategic, but still roll up your sleeves to accomplish what needs to be done
• Organized with a strong sense of urgency to meet deadlines
• Highly customer-oriented attitude
• Excellent verbal and written English; fluency in either Italian, Spanish or French is advantageous
• Some travel for key customer meetings and events

• Equal opportunity employer
• Enriched work environment for individuals of all backgrounds and experiences
• Accommodation available during the hiring process
• Consideration for role even if only meeting 50% of requirements
• Transformation of global industries
• Advanced Visibility Platform for tracking shipments and collaborating with supply chain partners
• Operational efficiencies and outstanding customer experiences
• Pre-employment criminal background screening test
• Compliance with internal screening policy and industry regulations
• Third-party vendor assistance for obtaining necessary documents
• Project44 bears the costs of screening
• Consent required for screening test
• Option to withdraw from application process or withdraw consent for screening test