Customer Success Manager

The Customer Success Manager will play a critical role in driving successful outcomes with Enigma's key customer accounts. They will work closely with the Product and Sales teams to enable Enigma to meet the growing demand from existing and prospective customers. This role blends consulting, business development, relationship management, and sales, with a focus on understanding customer needs, guiding them towards the right features, and helping them implement Enigma's data effectively. The Customer Success Manager will be responsible for cultivating long-term customer relationships, identifying upsell/cross sell opportunities, and ensuring constant and unmatched value for customers.

• Own the ultimate success of customer accounts and lead strategic initiatives for adoption, retention, and overall customer lifetime value
• Understand customers' businesses and challenges deeply
• Ensure customers derive maximum benefit from Enigma's products
• Develop trusted adviser relationships with key customer stakeholders and provide strategic and technical product support
• Collaborate with Product and Go-To-Market teams to inform product roadmap and go-to-market strategy
• Scale and manage business processes to increase operational efficiency
• Resolve customer dissatisfaction and promote customer retention and loyalty
• Drive success of product pilots and facilitate GTM conversations
• Identify and execute upsell and cross-sell opportunities with existing customers
• Interpret complex technical concepts for business leaders and guide customer stakeholders in evaluating and implementing Enigma products
• Thrive in a fast-paced environment with cross-functional teams

• Own the ultimate success of their accounts and lead strategic initiatives aimed at maximizing adoption, retention, and overall customer lifetime value
• Get to know our customers’ businesses and challenges deeply
• Ensure that customers derive maximum benefit from our products
• Develop a trusted adviser relationship with key customer stakeholders and provide strategic and technical product support
• Work hand-in-hand with the Product and Go-To-Market teams to inform the product roadmap and go-to-market strategy
• Scale and manage business processes to increase efficiency in operations
• Collaborate with internal stakeholders including product managers, data scientists, engineers and the sales team to resolve any customer dissatisfaction and promote customer retention and loyalty
• Drive success of product pilots with prospective customers and liaise closely with Enigma’s Sales and Product teams to drive GTM conversations forward
• Identify and execute on upsell and cross sell opportunities with Enigma’s existing customers
• Interpret complex technical concepts for business leaders and guide customer stakeholders to effectively evaluate and implement Enigma products
• Thrive in working in a fast paced environment with cross-functional teams
• 5+ years of professional experience and/or an advanced technical degree or an MBA
• 3+ years experience in customer-facing roles, such as customer success, consulting, business development

• Ownership of customer success and strategic initiatives
• Opportunity to work with market-changing technology in the field of underwriting, risk monitoring, and marketing for small and medium businesses
• Joining a company at a time of rapid growth and significant investments in the go-to-market function
• Competitive salary range of $120,000-$175,000
• Additional benefits and opportunities included in the compensation package, such as equity ownership in the company
• Opportunity to work with a diverse team of driven individuals with diverse backgrounds and skills
• Equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.