About the position
As a Customer Success Manager, you will be responsible for promoting our end-to-end platform solutions and ensuring successful adoption and value realization for our customers. You will work closely with our Go-to-Market and Product teams to unify the customer experience and manage relationships with our enterprise customers. Your role will involve understanding the business needs of our partners, recommending solutions, and ensuring successful onboarding and product launches. Additionally, you will collaborate with cross-functional teams to solve complex business challenges and contribute to organization-wide initiatives.
Responsibilities
- Manage a portfolio of enterprise customers
- Serve as an expert and trusted advisor of the Forte Platform, Products and Services
- Understand business needs and requirements of partners and recommend solutions utilizing Forte technologies
- Ensure successful onboarding and measure success with timely product launches from customers
- Champion customers, voice concerns, and organize customer feedback to deliver to appropriate teams
- Partner with cross-functional teams to problem-solve complex business challenges
- Contribute to the success of initiatives that have organization-wide impact
- Share best practices with customers as it relates to blockchain or compliance in the Web3 space
- Manage customers in an enterprise SaaS business in a Customer Success or Account Management role
- Experience with managing enterprise customers and stakeholders at all levels
- Advanced understanding of software and game development, along with tools and services in the space
- Experience working with cross-functional teams to effectively communicate customer needs
- Consistently meet timelines and operate with a sense of urgency
- High-growth or early-stage startup experience
- Bonus: Experience with blockchain technology, developer platforms, game design, and/or token economics
- Bonus: Ability to gain buy-in and influence change, including with executives and c
Requirements
- Manage a portfolio of enterprise customers
- Serve as an expert and trusted advisor of the Forte Platform, Products and Services
- Understand business needs and requirements of partners and recommend solutions utilizing Forte technologies
- Ensure successful onboarding and measure success with timely product launches from customers
- Champion customers, voice concerns, and organize customer feedback to deliver to appropriate teams
- Partner with cross-functional teams to problem-solve complex business challenges in a highly dynamic, fast-paced environment
- Contribute to the success of initiatives that have organization-wide impact
- Share best practices with customers as it relates to blockchain or compliance in the Web3 space
- +5 years managing customers in an enterprise SaaS business in a Customer Success or Account Management role
- Experience with managing enterprise customers and stakeholders at all levels
- An advanced understanding of software and game development, along with the tools and services in the space
- Experience working with cross-functional teams to communicate effectively the needs of customers
- An ability to consistently meet timelines, and operate from a sense of urgency, even through ambiguity or changing business needs
- High-growth or early-stage startup experience
- Bonus: Experience with the fundamentals of blockchain technology, developer platforms, game design, and/or token economics
- Bonus: Ability to gain buy-in and influence change, including with executives and c
Benefits
- Manage a portfolio of enterprise customers
- Serve as an expert and trusted advisor of the Forte Platform, Products and Services
- Understand business needs and requirements of partners and recommend solutions utilizing Forte technologies
- Ensure successful onboarding and measure success with timely product launches from customers
- Champion customers, voice concerns, and organize customer feedback to deliver to appropriate teams
- Problem-solve complex business challenges in a highly dynamic, fast-paced environment
- Contribute to initiatives that have organization-wide impact
- Share best practices with customers related to blockchain or compliance in the Web3 space
- +5 years managing customers in an enterprise SaaS business in a Customer Success or Account Management role
- Experience with managing enterprise customers and stakeholders at all levels
- An advanced understanding of software and game development, along with the tools and services in the space
- Experience working with cross-functional teams to effectively communicate customer needs
- Ability to consistently meet timelines and operate with a sense of urgency
- High-growth or early-stage startup experience
- Bonus if you also have experience with blockchain technology, developer platforms, game design, and/or token economics
- Ability to gain buy-in and influence change, including with executives and challenging audiences
- Experience with enterprise partnerships and/or business development
- Educational background and/or degrees in STEM