Customer Success Manager

As a Customer Success Manager, you will be responsible for promoting our end-to-end platform solutions and ensuring successful adoption and value realization for our customers. You will work closely with our Go-to-Market and Product teams to unify the customer experience and manage relationships with our enterprise customers. This role requires cross-team collaboration, problem-solving skills, and the ability to communicate effectively with stakeholders at all levels. Additionally, experience in enterprise SaaS, software and game development, and high-growth or early-stage startups is preferred.

• Manage a portfolio of enterprise customers
• Serve as an expert and trusted advisor of the Forte Platform, Products and Services
• Understand business needs and requirements of partners and recommend solutions utilizing Forte technologies
• Ensure successful onboarding and measure success with timely product launches from customers
• Champion customers, voice concerns, and organize customer feedback to deliver to appropriate teams
• Partner with cross-functional teams to problem-solve complex business challenges
• Contribute to the success of initiatives that have organization-wide impact
• Share best practices with customers as it relates to blockchain or compliance in the Web3 space
• Manage customers in an enterprise SaaS business in a Customer Success or Account Management role
• Experience with managing enterprise customers and stakeholders at all levels
• Advanced understanding of software and game development, along with the tools and services in the space
• Experience working with cross-functional teams to effectively communicate customer needs
• Consistently meet timelines and operate with a sense of urgency
• High-growth or early-stage startup experience
• Bonus: Experience with blockchain technology, developer platforms, game design, and/or token economics
• Bonus: Ability to gain buy-in and influence change, including with executives and c

• Manage a portfolio of enterprise customers
• Serve as an expert and trusted advisor of the Forte Platform, Products and Services
• Understand business needs and requirements of partners and recommend solutions utilizing Forte technologies
• Ensure successful onboarding and measure success with timely product launches from customers
• Champion customers, voice concerns, and organize customer feedback to deliver to appropriate teams
• Partner with cross-functional teams to problem-solve complex business challenges in a highly dynamic, fast-paced environment
• Contribute to the success of initiatives that have organization-wide impact
• Share best practices with customers as it relates to blockchain or compliance in the Web3 space
• +5 years managing customers in an enterprise SaaS business in a Customer Success or Account Management role
• Experience with managing enterprise customers and stakeholders at all levels
• An advanced understanding of software and game development, along with the tools and services in the space
• Experience working with cross-functional teams to communicate effectively the needs of customers
• An ability to consistently meet timelines, and operate from a sense of urgency, even through ambiguity or changing business needs
• High-growth or early-stage startup experience
• Bonus: Experience with the fundamentals of blockchain technology, developer platforms, game design, and/or token economics
• Bonus: Ability to gain buy-in and influence change, including with executives and c

• Richer economies, experiences, and ownership for players
• End-to-end platform for community economics
• Alignment of interests between game developers and players
• Property rights for digital goods
• Easy creation and joining of economic organizations
• Building open systems with open protocols
• Equal employment opportunities
• Consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected status in accordance with all applicable federal, state, and local laws