Customer Success Manager

As a Customer Success Manager, you will be responsible for promoting our end-to-end platform solutions and ensuring successful adoption and value realization for our customers. You will work closely with our Go-to-Market and Product teams to unify the customer experience and manage relationships with our enterprise customers. Your role will involve understanding the business needs of our partners, recommending solutions, and ensuring successful onboarding and product launches. Additionally, you will champion our customers, voice their concerns, and collaborate with cross-functional teams to solve complex business challenges.

• Manage a portfolio of enterprise customers
• Serve as an expert and trusted advisor of the Forte Platform, Products and Services
• Understand business needs and requirements of partners and recommend solutions utilizing Forte technologies
• Ensure successful onboarding and measure success with timely product launches from customers
• Champion customers, voice concerns, and organize customer feedback to deliver to appropriate teams
• Partner with cross-functional teams to problem-solve complex business challenges in a highly dynamic, fast-paced environment
• Contribute to the success of initiatives that have organization-wide impact, such as driving operational effectiveness with internal business units
• Share best practices with customers related to blockchain or compliance in the Web3 space

• Manage a portfolio of enterprise customers
• Serve as an expert and trusted advisor of the Forte Platform, Products and Services
• Understand business needs and requirements of partners and recommend solutions utilizing Forte technologies
• Ensure successful onboarding and measure success with timely product launches from customers
• Champion customers, voice concerns, and organize customer feedback to deliver to appropriate teams
• Partner with cross-functional teams to problem-solve complex business challenges
• Contribute to the success of initiatives that have organization-wide impact
• Share best practices with customers related to blockchain or compliance in the Web3 space
• +5 years managing customers in an enterprise SaaS business in a Customer Success or Account Management role
• Experience with managing enterprise customers and stakeholders at all levels
• Advanced understanding of software and game development, tools, and services in the space
• Experience working with cross-functional teams to effectively communicate customer needs
• Ability to consistently meet timelines and operate with a sense of urgency
• High-growth or early-stage startup experience
• Bonus: Experience with blockchain technology, developer platforms, game design, and/or token economics
• Bonus: Ability to gain buy-in and influence change, including with executives and c

• Richer economies, experiences, and ownership for players
• End-to-end platform for community economics
• Alignment of interests between game developers and players
• Property rights for digital goods
• Easy creation and joining of economic organizations
• Building open systems with open protocols
• Equal employment opportunities
• Consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected status in accordance with all applicable federal, state, and local laws