Customer Success Manager

Cybereason is seeking a Customer Success Manager to join their team and build strong relationships with EMEA customers. The role involves ensuring clients maximize the benefits of Cybereason's solution and acting as a trusted advisor. The successful candidate will be responsible for driving adoption, managing expectations, and continuously improving internal processes. A minimum of 3 years of relevant experience in customer success is required, with a preference for candidates with a background in cybersecurity or SaaS technology.

• Act as a trusted advisor to clients and ensure they get the most out of the company's solution
• Build and maintain excellent relationships with EMEA customers
• Drive adoption of the company's solution and align internal and external resources for value realization
• Manage expectations, create feedback loops, and improve internal processes and feedback mechanisms
• Provide post-sales support, including onboarding, product upgrade planning, and feature training
• Be the voice of the customer internally and bring in the right people to deliver the best service
• Develop strong relationships with economic buyers and technical stakeholders
• Collaborate with the Customer Success team to retain and grow the client portfolio
• Have a real passion for customers and a focus on product and service outcomes
• Possess project management expertise and experience in customer success or related customer-facing roles
• Have knowledge and experience in the cyber security domain (desirable) or other technology backgrounds (particularly SaaS and enterprise technology)

• 3+ years of experience in customer success, technical account management, project management or related customer-facing roles.
• Experience in the cyber security domain is highly desirable; other backgrounds in technology, particularly SaaS and enterprise technology, may be considered for exceptionally qualified candidates.
• Project management experience with all aspects of the post-sales experience, from small to enterprise sized customers, spanning tasks from: onboarding, product upgrade planning, providing L1 support, to feature training.
• Be the voice of the customer internally; bring in the right people to deliver the best service.
• Track record of developing strong, trusted relationships with economic buyers and technical stakeholders.
• Project management expertise; you approach customer support with consistent, proactive meetings / touchpoints which po

• Flexible remote working model
• Access to sales tools, people, and processes designed to make you successful
• New hire stock equity
• Diverse and inclusive workplace culture