Customer Success Manager

We are seeking an exceptional Customer Success Manager to join our team in Singapore. As a Customer Success Manager, you will play a crucial role in ensuring the success of our Asia customers by driving their adoption and usage of the Workato platform. You will serve as a strategic advisor, guiding customers through various stages of their journey, from onboarding to renewal and expansion. Building strong relationships with key stakeholders and collaborating with cross-functional teams will be essential in increasing platform adoption across the customer organization.

• Managing a book of ~30 customers, serving as a strategic advisor along their journey to get the most out of their investment in Workato, advising them through the onboarding, implementation, go-live, renewal, and expansion phases of the customer lifecycle
• Building strategic relationships across employee levels in the customer’s organization, including CxO, department heads, team managers and employees
• Identifying champions across the organization so as to increase platform adoption across multiple business units
• Collaborating with sales, marketing, professional services, pre-sales and other teams to increase adoption of Workato across the entire customer organization

• Exceptional Customer Success Manager
• Experience in driving customer adoption and ensuring value in the platform
• Ability to manage a book of ~30 customers
• Strategic advisor throughout the customer lifecycle
• Building strategic relationships across employee levels in the customer's organization
• Identifying champions to increase platform adoption
• Collaboration with sales, marketing, professional services, pre-sales, and other teams

• Building strategic relationships with employees at all levels of the customer's organization
• Identifying champions within the organization to increase platform adoption
• Collaborating with various teams to increase adoption of Workato across the entire customer organization
• Providing quantitative and qualitative analysis to ensure customers see value from Workato and have a strategic roadmap of use cases
• Becoming the trusted customer advisor and advocate within Workato
• Executive presence and ability to build relationships with senior management
• Collaborative and highly-engaged approach
• Opportunity to formulate go-to-market strategies for customers
• Experience in the integration, automation, or RPA space is a plus