Customer Success Manager

The Demandbase Mid-Market Customer Success Manager (CSM) is responsible for growing, supporting, and renewing customer adoption of Demandbase solutions. They will partner with clients to achieve their objectives, drive customer adoption, and provide B2B digital business expertise. The CSM must be comfortable selling, consulting, and negotiating with executives and possess a solid understanding of their business objectives. They will articulate value and demonstrate how Demandbase solutions can help customers achieve their goals. The CSM must have a passion for prompt issue resolution, build strong relationships with clients, and possess a strong understanding of digital marketing technologies.

• Act as the primary point of contact throughout the customer lifecycle for Mid-Market accounts
• Drive adoption of the Demandbase Platform, measured through platform usage
• Onboard new customers
• Achieve customer goals by providing proactive ABM best practices, strategy and use cases
• Propose creative solutions to client’s executive sponsors such that critical success issues are proactively addressed
• Identify growth opportunities within client base and work with new business teammates to achieve growth goals
• Command credibility with senior marketing executives
• Possess a comprehensive understanding of Demandbase products and services
• Possess strong presentation, verbal, and written communication skills
• Build and maintain strong relationships with multiple contacts within assigned customer base
• Project manage client initiatives – both internally and externally
• Resolve customer issues
• Advocate for customers internally at Demandbase
• Maintain expertise on industry trends/practices and competitive landscape
• Develop customer stories, case studies and client references
• Other duties as assigned

• BA/BS degree required
• 3+ years relevant work experience in a strategic account management position
• Proven sales success in upsell and cross-sell environments
• Ability to build and coordinate internal teams and resources
• Deep Marketing Automation and/or CRM and/or Content Management Systems/ Analytics experience
• Web 2.0 savvy
• Proven experience in managing technical, intangible project implementations
• Experience helping customers identify gaps in business processes

• Up to 100% paid Medical and Vision premiums for employees
• Flexible PTO policy
• No internal meeting Fridays
• Modern Health mental wellness platform
• 11 paid holidays and 2 additional weeks off for all employees (the week of July 4th and the week of Thanksgiving)
• 401(k)
• Short-term/long-term disability
• Life insurance