Customer Success Intern (Summer 2026)

HqO • Boston, MA

4d

About The Position

We’re hiring a Customer Success Intern to support the Customer Success team in delivering exceptional experiences for some of the world’s leading commercial real estate portfolios. This internship offers hands-on exposure to customer relationship management, tenant engagement strategy, platform operations, analytics, and cross-functional collaboration within a fast-paced SaaS environment. The Customer Success Intern will work closely with Customer Success Managers and internal teams to support customer communications, platform operations, reporting, event programming, and account management initiatives. This role is ideal for a student interested in customer success, commercial real estate technology, SaaS operations, marketing, or client services.

Requirements

• Currently pursuing a Bachelor’s degree in Business, Marketing, Communications, Real Estate, Hospitality, Technology, or a related field
• Strong written and verbal communication skills
• Highly organized with strong attention to detail and time management skills
• Comfortable managing multiple projects and priorities in a fast-paced environment
• Interest in customer success, SaaS technology, commercial real estate, or client services
• Strong problem-solving mindset and willingness to learn new tools and processes
• Ability to work collaboratively across teams and communicate professionally with customers
• Experience with Microsoft Office, Google Workspace

Nice To Haves

• Familiarity with HubSpot, analytics tools, or content management platforms is a plus
• Hands-on experience with a CRM platform (HubSpot or similar)

Responsibilities

• Assist Customer Success Managers with day-to-day account management activities across assigned portfolios
• Respond to customer inquiries related to platform functionality, best practices, tenant management, and troubleshooting
• Help document meeting notes, action items, and customer updates within HubSpot
• Support the preparation of customer-facing presentations, reporting, and engagement recommendations
• Assist with customer training sessions, feature demonstrations, and platform walkthroughs
• Support special projects related to newsletters, engagement campaigns, and customer communications
• Assist in pulling analytics reports and supporting customer reporting requests
• Monitor engagement trends, platform usage, and customer activity to help identify opportunities for increased adoption
• Partner with Customer Success, Marketing, Product, and Support teams to help deliver cohesive customer experiences

What This Job Offers

• Career Level: Intern