Customer Success Intern

SAP Taulia

2d•Hybrid

About The Position

As a Customer Success Intern at SAP Taulia, you will play a vital role in supporting our global Customer Success Management (CSM) team. Your primary focus will be to assist CSMs in ensuring the success and growth of our customers' working capital programs. This role is an excellent opportunity to learn core product knowledge, customer success methodologies, and internal processes within a fast-paced fintech environment. You will balance your time across multiple customer accounts and strategic projects, gaining hands-on experience in data analysis, stakeholder communication, and program management. Here are some things you will learn in this role: Core product knowledge regarding Taulia's working capital solutions and platforms. Foundational customer relationship management skills, including empathy, active listening, and effective responsiveness. How to collect, report, and interpret fundamental usage and adoption metrics. Basic industry terminology, market context, and the competitive landscape of supply chain finance.

Requirements

Currently pursuing a degree in Business, Finance, Supply Chain Management, Economics, Communications, or a related field.
Strong analytical skills with the ability to interpret data and translate it into actionable insights.
Excellent written and verbal communication skills; comfortable interacting with cross-functional teams.
High level of curiosity and a proactive willingness to learn from peers and take guidance on complex tasks.
Highly organized with the ability to balance multiple activities and meet deadlines.
Familiarity with or eagerness to learn tools such as Salesforce, Looker, Excel, and Jira.

Responsibilities

Partner with a team of Customer Success Managers to help Taulia customers' programs succeed and grow total account revenue.
Assist CSMs in researching, analyzing data, and preparing recommendations for internal and external stakeholders to optimize and expand customer programs.
Track support tickets and coordinate closely with Taulia’s Technical Services and Support teams to ensure outstanding customer issues are resolved promptly.
Support additional cross-functional or strategic projects outside of day-to-day account management tasks.
Assist in gathering metrics and preparing materials for Quarterly Business Reviews (QBRs) and operational readiness meetings.
Proactively seek out learning opportunities, including internal product training, shadowing senior team members, and mentoring sessions.