Customer Success Executive (Sioux Falls, SD)

Philips • Sioux Falls, SD

13h • Onsite

About The Position

The Customer Success Executive oversees the full lifecycle of strategy, execution, adoption, and value delivery for long-term strategic partnerships within the Hospital Patient Monitoring (HPM) ecosystem. The role works closely with clinical, operational, technical, and executive stakeholders to drive clinical, operational, and financial improvements and ensure customers adopt and optimize Philips monitoring solutions, including bedside and transport monitors, central stations, mobility and notification tools, clinical decision support applications, and interoperability components.

The position develops and manages a unified, data-driven customer success and outcomes roadmap across strategic partnerships and traditional HPM service models while expanding Philips’ presence within customer accounts. It collaborates with Sales, Services, and Solutions & Delivery teams to support seamless project delivery, renewals, growth of existing agreements, transitions to higher-value offerings, addendums, and broader adoption of the Philips portfolio. As a trusted advisor, the role connects customer objectives to Philips’ monitoring and enterprise portfolio, including diagnostic cardiology, software, interoperability capabilities, and emerging innovations.

This is a field role based in or within commuting distance of Sioux Falls, South Dakota, with 50–75% local travel expected. The role requires in-person work at customer or supplier locations. US work authorization is required; sponsorship and relocation benefits are not provided.

Requirements

• At least 5 years of experience in strategic Customer Relationship Management, Customer Success, Clinical Transformation, or a similar field.
• Experience in the hospital healthcare or medical device industry is required.
• Strong executive influence, strategic mindset, and cross-functional leadership internally and externally.
• Knowledge of tools such as Salesforce to evaluate, manage, and present KPIs and success planning to leadership.
• Deep understanding of hospital networks and workflows.
• Bachelor’s or master’s degree (or equivalent), or 9+ years of related experience.
• Excellent written and verbal communication skills, including proficiency in developing presentations and reports.
• Ability to successfully perform the position’s minimum physical, cognitive, and environmental job requirements, with or without accommodation.
• Must reside in or within commuting distance of Sioux Falls, SD.
• US work authorization; candidates requiring current or future work-authorized visa sponsorship will not be considered.

Nice To Haves

• Hospital patient monitoring knowledge is highly preferred.
• Current Gainsight certification is a plus.

Responsibilities

• Oversee strategy, execution, adoption, and value delivery for long-term strategic partnerships in the HPM ecosystem.
• Work with clinical, operational, technical, and executive stakeholders to drive clinical, operational, and financial improvements.
• Ensure customers achieve adoption and optimization of Philips monitoring solutions and related applications and components.
• Develop and manage a unified, data-driven customer success and outcomes roadmap across strategic partnerships and traditional HPM service models.
• Expand Philips’ presence within customer accounts.
• Collaborate with Sales, Services, and Solutions & Delivery teams to support seamless project delivery.
• Partner with Sales to secure renewals, grow existing agreements, transition customers to higher-value offerings, support addendums, and increase adoption of the broader Philips portfolio.
• Serve as a trusted advisor, connecting customer objectives to Philips’ monitoring and enterprise portfolio.

Benefits

• Generous paid time off (PTO).
• 401(k) with up to 7% company match.
• Health savings account (HSA) with company contribution.
• Stock purchase plan.
• Education reimbursement.
• Comprehensive Philips Total Rewards benefits program.
• Annual incentive bonus, sales commission, or long-term incentives may be offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level