Customer Success Executive (Sioux Falls, SD)

Philips • Sioux Falls, SD

2d • $117,000 - $186,000 • Onsite

About The Position

The Customer Success Executive oversees the full lifecycle of strategy, execution, adoption, and value delivery for long-term strategic partnerships within the Hospital Patient Monitoring (HPM) ecosystem. The role works with clinical, operational, technical, and executive stakeholders to drive clinical, operational, and financial improvements and ensure customers adopt and optimize the complete monitoring solution, including bedside and transport monitors, central stations, mobility and notification tools, clinical decision support applications, and interoperability components.

The position develops and manages a unified, data-driven customer success and outcomes roadmap across strategic partnerships and traditional HPM service models, while expanding Philips’ presence within customer accounts. It collaborates with Sales, Services, and Solutions & Delivery teams to support seamless project delivery and partners with Sales on renewals, agreement growth, transitions to higher-value offerings, addendums, and broader Philips portfolio adoption.

As a trusted advisor, the Customer Success Executive links customer objectives to Philips’ monitoring and enterprise portfolio, including diagnostic cardiology, software solutions, interoperability capabilities, and emerging innovations. This is a field role with an expected 50–75% local travel. The position requires residence in or commuting distance to Sioux Falls, South Dakota; relocation benefits are not provided. US work authorization is required, and visa sponsorship is not available.

Requirements

• At least 5 years of experience in strategic Customer Relationship Management, Customer Success, Clinical Transformation, or a similar area.
• Experience in hospital healthcare or the medical device industry is required.
• Strong executive influence, strategic mindset, and cross-functional leadership skills, internally and externally.
• Knowledge of tools such as Salesforce to evaluate, manage, and present KPIs and success planning to leadership.
• Deep understanding of hospital networks and workflows.
• Bachelor’s or master’s degree (or equivalent), or 9 or more years of related experience.
• Excellent written and verbal communication skills, including proficiency in developing presentations and reports.
• Ability to successfully perform the position’s minimum physical, cognitive, and environmental requirements, with or without accommodation.
• US work authorization; candidates requiring work-authorized visa sponsorship now or in the future will not be considered.
• Must reside in or within commuting distance of Sioux Falls, SD.

Nice To Haves

• Hospital patient monitoring knowledge is highly preferred.
• Current Gainsight certification is a plus.

Responsibilities

• Oversee strategy, execution, adoption, and value delivery for long-term strategic partnerships in the Hospital Patient Monitoring ecosystem.
• Work with clinical, operational, technical, and executive stakeholders to drive clinical, operational, and financial improvements.
• Ensure customers achieve adoption and optimization of the monitoring solution, including monitors, central stations, mobility and notification tools, clinical decision support applications, and interoperability components.
• Develop and manage a unified, data-driven customer success and outcomes roadmap across strategic partnerships and traditional HPM service models.
• Expand Philips’ presence within customer accounts.
• Collaborate with Sales, Services, and Solutions & Delivery teams to support seamless project delivery.
• Partner with Sales on renewals, agreement growth, transitions to higher-value offerings, addendums, and broader Philips portfolio adoption.
• Serve as a trusted advisor, connecting customer objectives with Philips’ monitoring and enterprise portfolio.

Benefits

• Generous paid time off (PTO).
• 401(k) with up to 7% company match.
• Health savings account (HSA) with company contribution.
• Stock purchase plan.
• Education reimbursement.
• Other comprehensive Philips Total Rewards benefits; additional details are referenced on the company benefits page.
• An annual incentive bonus, sales commission, or long-term incentives may be offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior