Field Technician - Sioux Falls, SD

Midcontinent•Sioux Falls, SD

1d•Onsite

About The Position

As a Field Technician at Midco, you will install, maintain, and troubleshoot services for residential and business customers to ensure optimal performance and customer satisfaction. The role includes technical assessments, service installations and disconnections, and repairing network issues. Field Technicians use cutting-edge technology and interact with customers to deliver a positive experience and help customers get value from Midco’s services. The position is based in or within 30 miles of Sioux Falls, South Dakota. No prior experience is needed, and paid on-the-job training is provided. Starting pay is $21 per hour, with career advancement opportunities, pay increases, and quarterly bonuses. A company vehicle, clothing, and tools are provided.

Requirements

High school diploma or equivalent (GED).
Valid driver’s license and clean driving record; a DUI conviction within the past five years disqualifies candidates for this position.
Complete Midco First Time Right (FTR) certification within 90 days of hire and consistently apply its principles.
Ability to work in excess of 40 hours per week and outside normal business hours, including holidays, evenings, and weekends, as business demands.
Prepared to travel on short notice and work extended, flexible hours.
Ability to follow routine and non-routine verbal and written instructions, collaborate to solve problems, adapt to changing circumstances, and maintain attention to detail.
Ability to meet the physical demands of the role, including lifting and carrying up to 80 pounds, handling a 75-pound ladder, climbing poles and ladders, and working at heights and in confined spaces.

Nice To Haves

Previous experience in a customer-facing environment is a plus.

Responsibilities

Conduct technical evaluations of commercial properties to assess service feasibility and internal costs.
Install voice, video, and data services; perform service changes and disconnections at customer homes and business locations.
Troubleshoot and repair services from the tap to Customer Premise Equipment (CPE), resolve signal leakage, and ensure optimal signal levels and television picture quality.
Coordinate between Field Operations and Business Services to support customer satisfaction.
Promote Midco services and educate customers on service use, online help, channel lineups, and equipment.
Provide technical support and guidance to internal stakeholders, particularly regarding network extensions and buried-drop requirements.
Deliver high-quality customer service, address concerns promptly, and handle challenging situations under pressure.
Record required information on work orders, surveys, and referrals.
Mentor and train team members as required, and cross-train on additional services.
Clear debris and materials after completing service requests.
Perform on-call duties as required.
Follow safety rules and procedures, wear appropriate safety apparel, and operate equipment safely.
Drive and maintain a company vehicle in compliance with company policies, traffic laws, and scheduled maintenance requirements.
Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers.
Protect customer privacy and follow company policies and procedures.
Maintain reliable and predictable attendance.
Perform other duties as assigned.