Customer Success Executive

The Major Accounts Customer Success Executive at Axon is responsible for building long-term, strategic partnerships with the company's largest US-based customers. They will serve as the main point of contact for these customers, providing best practices and helping them achieve their operational goals through the use of Axon's products. Additionally, the role involves collaborating with cross-functional teams to influence internal product roadmaps and projects, as well as ensuring customer efficiency and confidence in their daily workflows. The position requires strong customer-facing skills, project management abilities, and a track record of process improvements within large organizations.

• Act as a consultant and advocate for customers, driving strategy and execution to achieve customer goals
• Monitor and manage adoption metrics to ensure customers are utilizing the full Axon platform
• Create strategic account and customer success plans and document customer progress
• Manage escalations and ensure alignment across internal teams
• Communicate major milestones and updates to senior leadership
• Work closely with marketing and training teams to conduct regular training webinars and calls
• Develop a deep understanding of Axon's product line and ensure proper implementation in customer environments
• Learn and share industry best practices to solve customer needs
• Manage 15-25 accounts and visit all accounts in-person at least once per year
• Bachelor's degree or equivalent work experience required
• 10+ years' experience in a customer-facing role and 5+ years' experience with enterprise-level customers
• Strong project management skills and ability to track multiple customer requests, issues, and strategic plans
• Proven track record of leading process improvements within large organizations
• Previous experience tracking product adoption and customer engagement through data-analysis tools
• Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations
• Exceptional organizational, presentation, and communication skills
• Ability to deal with change and excel in high-stress situations

• Bachelor's degree or equivalent work experience
• 10+ years' working in a customer-facing role and 5+ years working with Enterprise-level customers
• Strong project management skills with a proven system for tracking multiple customer requests, issues, and strategic plans
• A proven track record of leading process improvements within large organizations
• Previous experience tracking product adoption and customer engagement through data-analysis tools
• Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations
• Exceptional organizational, presentation, and communication skills, both verbal and written
• Demonstrated ability to deal with change and excel in high-stress situations

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs