Customer Success Engineer Technician

Beusa Energy Group•Leetsdale, PA

4d•Hybrid

About The Position

The Customer Success Engineer Technician supports the Customer Success Engineering team with technical support and strategic analysis across the partner network. The role handles specialized projects spanning multiple customer accounts and basin-wide initiatives, helping the team make data-driven decisions, evaluate commercial opportunities, and advance customer and organizational goals. The position analyzes operational and economic data, develops business cases, tracks performance metrics, and collaborates with Engineering, Operations, and Digital Technology. It also gathers customer feedback, provides backup support to dedicated CSEs, and helps develop strategies for customer health, regional retention, and operational excellence. The role is based in a hybrid work setting, with work at an EVO office and potential visits to customer offices or jobsites. Travel is listed as up to 10%.

Requirements

Must be legally authorized to work in the United States without sponsorship.
Must be at least 18 years old.
Must pass applicable pre-employment testing, which may include a background check, drug screening, fit tests, and aptitude or competency assessments.
Daily overtime is required; predictable in-person attendance in Pittsburgh, PA is stated as required if applicable.
Proficiency in spoken English.
Valid U.S. driver’s license; most employment is contingent on meeting company driving standards, including a three-year U.S. driving history and an acceptable Motor Vehicle Record.
Effective competency in and communication via Teams.
Bachelor of Science in Engineering or an equivalent technical field; an equivalent combination of education, specialized training, and relevant professional experience may substitute for a formal degree.
At least 3 years of hydraulic fracturing experience; electric and/or turbine activities are preferred.
Strong interpersonal communication skills and a desire to build and maintain relationships.
Proficiency with Microsoft Office, digital tools, apps, and other advanced software.
Ability and desire to innovate internally and in partnerships.
Ability to lead collaboratively and influence others to accomplish initiatives.
Self-motivated and able to work independently.
Ability to multitask effectively and pay attention to detail.
Strong verbal and written communication skills.
Ability to walk, sit, climb, bend, reach, squat or kneel, and lift 25 pounds independently.
Ability to access and navigate the organization’s facilities.
Must adhere to safety policies and, when required at a wellsite, wear company-mandated personal protective equipment.

Nice To Haves

Hydraulic fracturing experience involving electric and/or turbine activities.
Demonstrated interdepartmental problem-solving and communication.
Proven ability to create, develop, and lead relationships between EVO and its partners.
Experience leading successful initiatives that achieve CBOE.
Ability to collaborate and influence internally and externally to elevate EVO’s reputation as a best-in-class electric frac service provider.
Demonstrated project leadership involving client partners.

Responsibilities

Execute specialized technical projects across multiple customer accounts, applying best practices and innovative solutions.
Provide technical analysis of complex operational challenges, emissions reductions, and efficiency improvements.
Lead basin-wide initiatives to benchmark performance and identify regional trends.
Analyze and model economic data to identify customer and basin performance trends and recommend actions for regional value capture.
Develop business cases for cross-basin operational variances and quantify ROI and value creation.
Use digital tools and advanced software to track performance metrics and KPIs across basins and service offerings.
Work with Engineering, Operations, and Digital Technology to turn field data into actionable insights for the CSE team.
Aggregate basin-wide customer feedback to inform product roadmaps and service enhancements.
Provide technical backup and surge support to dedicated CSEs during intensive project phases or strategic partner reviews.
Develop and execute strategies to improve customer health and regional retention.
Ensure technical deliverables meet EVO’s Consistent, Best in Class Organizational & Operational Excellence (CBOE) standards.
Identify emerging needs within basins and propose proactive service offerings.
Perform other related duties as assigned to support operations and business continuity.