Customer Success Engineer Tech

Beusa Energy Group•Cotton Flat, TX

2d•Hybrid

About The Position

The Customer Success Engineer (CSE) Tech supports the Customer Success Engineering team by providing high-level technical support and strategic analysis across the partner network. The role focuses on specialized projects spanning multiple customers and basin-wide initiatives that promote operational excellence and value capture. The CSE Tech helps CSEs make data-driven decisions, facilitates commercial evaluations, and supports customer and company goals. The position executes cross-customer technical projects, analyzes complex operational challenges and economic data, develops business cases, and uses digital tools to track performance metrics and KPIs. It collaborates with Engineering, Operations, and Digital Technology, aggregates customer feedback, and provides technical backup to dedicated CSEs. The role also develops strategies to improve customer health and regional retention, ensures deliverables meet EVO’s CBOE standards, and identifies basin-specific needs for proactive service offerings. The role is described as hybrid, with work at an EVO office in Houston or Midland and primarily indoor desk work. Work may also take place at a client office, home office, corporate office, or EVO jobsite. Travel is up to 10%. When visiting a wellsite, the employee may encounter hazardous materials, operating conditions, noise up to 85 dB, inclement weather, and extreme temperatures, and may need to wear company-issued PPE. Work hours may include early mornings, late evenings, and weekends depending on business necessity.

Requirements

Must be legally authorized to work in the United States without sponsorship.
Must be at least 18 years old.
Must pass applicable pre-employment testing, including background check, drug screening, fit tests, and aptitude or competency assessments.
Valid U.S. driver’s license required; most employment is contingent on meeting company driving standards, including three years of U.S. driving history and an acceptable Motor Vehicle Record.
Bachelor of Science in Engineering or an equivalent technical field, or an equivalent combination of education, specialized training, and relevant professional experience.
At least 3 years of hydraulic fracturing experience.
Strong interpersonal communication skills and a desire to build and maintain relationships.
Proficiency with Microsoft Office, digital tools, apps, and other advanced software.
Ability and desire to innovate internally and in partnerships.
Ability to lead collaboratively and influence others to accomplish key initiatives.
Self-motivation and ability to work independently.
Ability to multitask effectively and maintain attention to detail.
Strong verbal and written communication skills.
Effective competency in and communication via Teams.
Ability to walk, sit, climb, bend, reach, and squat or kneel; lift 25 pounds independently; and access and navigate organizational facilities.
Ability to meet the work environment requirements, including wearing required PPE and adhering to safety policies when visiting a wellsite.

Nice To Haves

Hydraulic fracturing experience involving electric and/or turbine activities.

Responsibilities

Execute specialized technical projects across multiple customer accounts, applying best practices and innovative solutions.
Provide in-depth technical analysis of complex operational challenges, emissions reductions, and efficiency improvements.
Lead basin-wide initiatives to benchmark performance and identify regional trends.
Analyze and model economic data to identify customer and basin performance trends and provide actionable insights.
Develop business cases addressing cross-basin operational variances and quantify ROI and value creation.
Use digital tools and advanced software to track performance metrics and KPIs across basins and service offerings.
Collaborate with Engineering, Operations, and Digital Technology to translate field data into actionable insights for the CSE team.
Aggregate basin-wide customer feedback to help shape product roadmaps and service enhancements.
Provide technical backup and surge support for dedicated CSEs during intensive project phases or strategic partner reviews.
Design and execute strategies to improve customer health and regional retention.
Ensure technical deliverables meet EVO’s Consistent, Best in Class Organizational & Operational Excellence (CBOE) standards.
Identify emerging basin-specific needs and propose proactive service offerings.
Perform other related duties as assigned to support successful operations and business continuity.