Customer Success Engineer Tech - Midland, TX

Beusa Energy Group•Cotton Flat, TX

2d•Hybrid

About The Position

The Customer Success Engineer Tech supports the Customer Success Engineering team with high-level technical support and strategic analysis across the partner network. The role focuses on specialized projects spanning multiple customers and basin-wide initiatives that promote operational excellence and value capture. It supports data-driven decisions, commercial evaluations, and customer and organizational goals. The position performs technical analysis and economic modeling, tracks performance metrics, and develops business cases for cross-basin initiatives. It collaborates with Engineering, Operations, and Digital Technology, consolidates customer feedback to inform product and service improvements, and provides technical backup to dedicated Customer Success Engineers. The role also advances customer health, regional retention, and EVO’s standards for Consistent, Best in Class Organizational & Operational Excellence (CBOE). The position is based in a hybrid work setting, with work at the EVO office in Midland and possible work at home, corporate or client offices, or EVO jobsites. Travel is up to 10%. The regular schedule is Monday through Friday, 8 a.m. to 5 p.m.; business needs may require early mornings, late evenings, or weekends. Wellsite visits may involve hazardous materials, operating conditions, noise up to 85 dB, inclement weather, and required personal protective equipment.

Requirements

Bachelor of Science in Engineering or an equivalent technical field; an equivalent combination of education, specialized training, and relevant professional experience may substitute for a formal degree.
At least 3 years of hydraulic fracturing experience; electric and/or turbine activities are preferred.
Legally authorized to work in the United States without sponsorship.
At least 18 years of age.
Valid U.S. driver’s license; most employment is contingent on meeting company driving standards, including a 3-year U.S. driving history and acceptable Motor Vehicle Record.
Pass applicable pre-employment testing, which may include a background check, drug screening, fit tests, and aptitude or competency assessments.
Strong interpersonal communication skills and desire to build and maintain relationships.
Proficiency with Microsoft Office, digital tools, apps, and other advanced software.
Ability and desire to innovate internally and in partnerships.
Ability to lead collaboratively and influence others to accomplish initiatives.
Self-motivation and ability to work independently.
Ability to multitask effectively and pay attention to detail.
Strong verbal and written communication skills.
Effective competency in and communication via Microsoft Teams.
Ability to walk, sit, climb, bend, reach, and squat or kneel; sit for prolonged periods and type at a computer; access and navigate organizational facilities; and lift 25 pounds independently.
Ability to follow safety policies and wear company-required personal protective equipment when visiting a wellsite.

Nice To Haves

Hydraulic fracturing experience involving electric and/or turbine activities.
Equivalent specialized training and relevant professional experience in lieu of a formal degree.

Responsibilities

Execute specialized technical projects across multiple customer accounts, applying best practices and innovative solutions.
Provide deep-dive technical analysis of complex operational challenges, emissions reductions, and efficiency improvements.
Lead basin-wide initiatives to benchmark performance and identify regional trends.
Analyze and model economic data to identify customer and basin performance trends and provide actionable insights.
Develop business cases addressing cross-basin operational variances and quantify return on investment and value creation.
Use digital tools and advanced software to track performance metrics and KPIs across basins and service offerings.
Collaborate with Engineering, Operations, and Digital Technology to translate field data into actionable insights.
Aggregate basin-wide customer feedback to inform product roadmaps and service enhancements.
Provide technical backup and surge support to dedicated Customer Success Engineers during intensive project phases or strategic partner reviews.
Design and execute strategies to improve customer health and regional retention.
Ensure technical deliverables meet EVO’s CBOE standards.
Identify emerging needs within basins and propose proactive service offerings.
Perform other related duties as assigned to support operations and business continuity.