Customer Success Manager, Enterprise Tech

Anthropic•San Francisco, CA

6d•$200,000 - $265,000•Hybrid

About The Position

Anthropic is hiring a Customer Success Manager to drive AI adoption across a small number of enterprise technology accounts. The role partners with global technology leaders as a trusted advisor, helping them use Claude capabilities—including the API, Claude Code, and Cowork—to meet business objectives and technical needs. The position works with the broader account team to identify appropriate solutions, provide best practices, and support customers as their usage grows. The Customer Success Manager helps customers scale usage, optimize models and use cases, implement change management, and maximize the value of their investment through expanded organizational adoption. Customer insights also inform Anthropic’s research priorities, product development, and go-to-market strategies.

Requirements

At least 6 years of experience in Customer Success, Technical Account Management, Solutions Engineering, or Strategy Consulting.
Experience working with Fortune 500 technology companies, SaaS platforms, or digital-first businesses at the executive level; experience with high-growth and established technology companies is especially relevant.
Experience leading organization-wide change or adoption programs involving multiple functions and hundreds of users for a product requiring C-suite sponsorship.
Technical fluency to understand and explain AI/ML concepts, API integrations, and software implementation patterns to developers, product managers, executives, and end users.
Track record managing a portfolio of accounts, maintaining strong relationships, and driving measurable outcomes across multiple concurrent enterprise engagements.
Ability to collaborate cross-functionally, represent customer needs proactively, and rally stakeholders around solutions.
Passion for AI and interest in responsible development of advanced systems; experience building with Claude Code and automating workflows with agents, skills, and tooling.
Ability to bring order to ambiguity and a hands-on approach.
Bachelor’s degree or equivalent combination of education, training, and/or experience.
Education or experience in a field relevant to the role, demonstrated through coursework, training, or professional experience.

Nice To Haves

Experience with high-growth and established technology companies.
Hands-on experience building with Claude Code and automating workflows with agents, skills, and tooling.

Responsibilities

Build strategic relationships with decision-makers in complex organizations, understand customer objectives, and identify opportunities for optimization and expansion.
Own customer operations across the account lifecycle and maintain structured assessments of readiness, operational health, strategic alignment, enablement, and adoption to inform success plans and Executive Business Reviews.
Develop expertise in Anthropic products, including the API, Claude Code, and Cowork, and advise customers on technical nuances, best practices, and appropriate solutions.
Use customer knowledge and patterns across technology accounts to drive consumption planning, develop ROI hypotheses, and quantify outcomes that support continued or expanded investment.
Monitor usage patterns and identify optimization opportunities across Claude products to help customers realize the value of contracted commitments.
Serve as a customer thought partner by sharing product roadmap information, raising awareness of new products, and engaging Product PMs.
Develop and execute change management strategies, including Train the Trainer programs, Centers of Excellence, and organizational enablement.
Prioritize across customer business units and workstreams and build programmatic, repeatable motions.