Customer Success Manager, Enterprise Tech

Anthropic•San Francisco, NY

5d•Hybrid

About The Position

Anthropic is hiring a Customer Success Manager to drive AI adoption across a small number of enterprise accounts in its Enterprise Tech segment. The role partners with global technology leaders to help them use Claude capabilities—including the API, Claude Code, and Cowork—to meet business objectives and advance their AI strategies. The Customer Success Manager develops trusted relationships with customer stakeholders, understands their strategic and technical needs, and advises them throughout their customer journey in coordination with the broader account team. The position supports customers as their use of Anthropic products grows and evolves. This includes scaling usage, optimizing models and use cases, implementing change management, and expanding adoption across organizations. Customer insights also inform Anthropic’s research priorities, product development, and go-to-market strategies.

Requirements

At least 6 years of experience in Customer Success, Technical Account Management, Solutions Engineering, or Strategy Consulting.
Experience working with F500 technology companies, SaaS platforms, or digital-first businesses at the executive level.
Ability to lead organization-wide change or adoption programs involving multiple functions and hundreds of users for a product requiring C-suite sponsorship.
Technical fluency to understand and explain AI/ML concepts, API integrations, and software implementation patterns to developers, product managers, executives, and end users.
Proven ability to manage a portfolio of accounts, maintain strong relationships, and drive measurable outcomes while managing multiple enterprise motions in parallel.
Ability to collaborate cross-functionally and represent customers constructively and proactively.
Interest in AI and the responsible development of advanced systems.
Bachelor’s degree or an equivalent combination of education, training, and/or experience.
A relevant field of study, demonstrated through coursework, training, or professional experience.

Nice To Haves

Experience with both high-growth and established technology companies.
Experience building with Claude Code and automating personal workflows using agents, skills, and tooling.
A knack for bringing order to chaos and a hands-on, roll-up-your-sleeves mentality.

Responsibilities

Build strategic relationships with decision-makers in complex organizations, understand their objectives, and identify opportunities for optimization and expansion.
Own customer operations throughout each account lifecycle and maintain structured assessments of readiness, operational health, strategic alignment, enablement, and adoption to inform account plans, success plans, and Executive Business Reviews.
Develop expertise in Anthropic products, including the API, Claude Code, and Cowork, and guide customers on technical nuances, best practices, and suitable solutions.
Use customer knowledge and patterns across technology accounts to drive consumption planning, develop credible ROI hypotheses, and quantify outcomes that support continued or expanded investment.
Monitor product usage and identify opportunities to optimize usage across Claude surface areas and realize the value of contracted commitments.
Advise customers on Claude products by communicating Anthropic’s product roadmap, raising awareness of new products, and engaging Product PMs.
Develop and execute change management strategies, including Train the Trainer programs, Centers of Excellence, and organizational enablement, to increase adoption and value.
Prioritize across business units and workstreams and build programmatic, repeatable motions.
Represent customer needs proactively and collaborate cross-functionally to develop solutions.