Customer Success Director - Healthcare (C1 - B2B)
About The Position
The Customer Success Director – Healthcare will own and execute CLEAR’s healthcare customer success strategy, driving long-term value, adoption, and expansion across its partner ecosystem. The role focuses on strengthening adoption and retention, expanding CLEAR’s identity solution, and delivering measurable outcomes for healthcare partners. The director will build executive-level relationships across healthcare organizations and position CLEAR as a trusted strategic partner. Working with Business Development, Product, Technology, and Operations, the role will shape and deliver scalable customer experiences and manage complex implementations from solution design and contracting through execution and ongoing optimization. Success is measured by renewals, contract expansion, revenue growth, product adoption and utilization, rollout of new healthcare use cases, partner satisfaction and retention, executive engagement, and operational excellence in implementations, including timely delivery and scalability. The role requires travel as needed to support customer relationships.
Requirements
- 8+ years of experience in customer success, partnerships, consulting, or related roles, with significant healthcare experience.
- Proven track record of driving measurable customer and revenue outcomes.
- Deep understanding of the healthcare ecosystem, including health systems, payers, and/or digital health organizations.
- Strong executive presence and ability to influence and build trust with senior internal and external stakeholders.
- Strategic thinking and ability to translate complex problems into actionable plans and scalable solutions.
- Exceptional communication, high EQ, attention to detail, and a consultative, solutions-oriented mindset.
- Experience leading complex, cross-functional initiatives in fast-paced, high-growth environments.
- Willingness to travel as needed to support customer relationships.
Responsibilities
- Own and drive CLEAR’s customer success strategy across healthcare partners to support adoption, retention, and expansion of CLEAR’s identity solution.
- Execute customer success strategies that drive adoption, retention, expansion, and measurable customer outcomes.
- Establish and deepen executive-level relationships across healthcare organizations, positioning CLEAR as a trusted strategic partner.
- Partner with Business Development, Product, Technology, and Operations to shape and deliver scalable, high-impact customer experiences.
- Lead end-to-end lifecycle management across complex healthcare implementations, from solution design and contracting through execution and ongoing optimization.
- Support customer relationships through travel as needed.
Benefits
- Comprehensive healthcare plans.
- Family-building benefits, including fertility and adoption/surrogacy support.
- Flexible time off.
- Annual wellness stipend.
- Free OneMedical memberships for the employee and dependents.
- CLEAR Plus membership.
- 401(k) retirement plan with employer match.
- Annual bonus incentive and new-hire equity package in Restricted Stock Units; eligible for refresh equity grants.
- Learning and development stipends and reimbursement programs.
- Catered lunches and fully stocked kitchens at the offices.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
