Customer Success Associate
About The Position
NextPatient is seeking a Client Success Associate to join their Client Success team. This role involves getting medical practices set up on the NextPatient software suite and providing ongoing support. The ideal candidate will become an expert in the product to understand client needs and configure the software for optimal results. The goal is to make NextPatient a preferred partner for every practice through informed, detail-oriented, and collaborative interactions. As an Associate, you will initially support Client Success Managers with existing clients and progress to managing your own client portfolio as your skills develop. You will also regularly engage with the product team to advocate for client-requested product enhancements.
Requirements
- Be an expert in our product.
- Listen to the client.
- Understand their needs.
- Configure the product to deliver the best results.
- Be well-informed.
- Be detail-oriented.
- Be easy to work with in every interaction.
- Cover clients under Client Success Managers.
- Move up to managing your own clients as your skills and confidence grow.
- Meet with the product team regularly to advocate for product enhancements your clients want.
Responsibilities
- Get practices running on the NextPatient suite.
- Support clients day-to-day.
- Become an expert in the product.
- Listen to clients and understand their needs.
- Configure the product to deliver the best results.
- Advocate for product enhancements clients want by meeting with the product team regularly.
Benefits
- Freedom to work from home
- No fixed vacation policy (encourages 2-week vacation)
- Year-end company-wide trip
- Mid-year team-wide trips with +1s
- Health benefits
- 401(k) with company match
- Equity
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
