Customer Success Associate
About The Position
Flex Fitness is seeking a proactive and empathetic Customer Success Associate to support members and drive long-term satisfaction. The role focuses on onboarding new clients, responding to inquiries, resolving problems, and helping members gain maximum value from Flex Fitness programs and services. It is suited to someone who enjoys helping people, communicates clearly, and works well in a fast-moving, member-centric environment. The associate collaborates with fitness coaches and teams across sales, marketing, and operations. The role combines customer support, onboarding, and administrative tasks, with an emphasis on strong organization, reliable execution, and customer-centered service. The position contributes to retention, member satisfaction, and organizational growth.
Requirements
- At least 1 year of experience in customer success, client support, account management, or a related role.
- Ability to manage multiple priorities with strong organizational skills.
- Excellent written and verbal communication, with a friendly, professional, and collaborative demeanor.
- Problem-solving mindset, attention to detail, and a customer-first attitude.
- Proficiency with CRM systems and standard office software such as MS Office or Google Workspace.
- Comfort working in a fast-paced environment and adapting to changing priorities.
- Team-oriented and collaborative approach to cross-functional work with sales, coaching, and operations.
Responsibilities
- Welcome new members and guide them through onboarding to support a smooth transition and adoption of programs and services.
- Respond to member inquiries via email, chat, and phone in a timely, friendly, and professional manner.
- Identify potential issues, troubleshoot problems, and coordinate with internal teams to resolve escalations.
- Maintain accurate member records in the CRM, including contact information, interactions, and outcomes.
- Monitor member health indicators, usage patterns, and feedback to recommend relevant products or services.
- Collaborate with fitness coaches, sales, and marketing teams to improve member experience and retention efforts.
- Track and report on metrics such as satisfaction scores, response times, and renewal or upsell opportunities.
- Build lasting member relationships through proactive check-ins, appreciation, and value-driven communication.
- Contribute to process improvements that reduce friction and improve customer happiness.
Benefits
- Competitive base pay with opportunities for performance-based bonuses.
- Flexible scheduling to accommodate member needs and onboarding cycles.
- Benefits package and paid time off in line with tenure and role.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
