Customer Success Associate

Wolters Kluwer • Madison, WI

24d • $34,300 - $57,400

About The Position

CT Corporation is seeking Customer Success Associates to manage day-to-day relationships with customers at corporations, law firms, and small businesses and provide legal and compliance services. The role offers an opportunity to gain professional experience, learn a new industry, and develop a career with a global organization. Associates provide consultative customer service, manage customer requests and orders, identify customer needs, and work with internal partners to resolve issues and support corporate legal compliance.

Requirements

• Bachelor’s degree from an accredited college or university, or equivalent B2B client service experience.
• Strong organizational, time-management, and multitasking skills.
• Ability to absorb product knowledge quickly and apply information to customer needs.
• Ability to make sound business decisions and exercise discretion and judgment.
• Strong analytical and problem-solving skills.
• Proficiency with Microsoft Office Suite applications, including Word, Excel, PowerPoint, and Outlook.

Nice To Haves

• At least two years of B2B client/customer service experience is strongly preferred, preferably consultative customer service in banking, insurance, hospitality, retail, or the legal industry.
• Experience generating add-on sales revenue.

Responsibilities

• Deliver prompt and professional customer service through verbal and written communications.
• Help customers determine their goals, compliance challenges, and business needs, using product and industry knowledge to provide solutions and initiate orders related to corporate legal compliance.
• Manage the full order lifecycle and identify cross-selling opportunities that meet customer needs.
• Organize, prioritize, and project-manage high volumes of requests using Salesforce and other internal systems to provide timely and accurate responses.
• Manage assigned customers and escalations, working across the Customer Service function to complete or resolve requests.
• Develop and maintain positive working relationships with customers and key partners.
• Build subject-matter expertise in the department, company, and industry, and maintain an aptitude for learning.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Flexible spending account and health savings account options
• Commuter benefits
• Tuition assistance
• Vacation and sick time
• Paid parental leave
• Bonus eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level