Customer Success Associate - Boston
About The Position
The Customer Success Associate focuses on building long-term strategic relationships with a high volume of Datadog customers, driving product adoption, identifying growth opportunities, and supporting successful product use and retention. The role advocates for customers internally and delivers a positive customer experience by using a defined methodology to understand customer needs and communicate the value of Datadog products. Personal development and team success are priorities as the Customer Success team scales. The position manages customer accounts through the sales cycle and retention efforts, handles requests and escalations, advises customers on effective product use, and monitors account usage for renewal risks and adoption opportunities. It works collaboratively with internal support, product, finance, and legal teams. Datadog operates a hybrid workplace.
Requirements
- At least 1 year of experience in a customer account-facing role.
- Experience independently negotiating contract terms and overcoming pricing objections for upsell and cross-sell activities.
- Strong written and verbal communication skills and excellent attention to detail.
- Customer-minded approach and a focus on providing value.
- Motivation to pursue a sales career and grow in Customer Success.
- Passion for building long-term relationships.
Responsibilities
- Identify target opportunities, manage the full sales cycle, and proactively build strategic customer relationships with a focus on retention.
- Manage requests from an assigned book of business, including technical support escalations, billing questions, and documentation or enablement requests.
- Adapt account management strategies to different customer requirements and needs.
- Advise customers to help ensure they are leveraging the solution effectively.
- Monitor and identify usage trends to uncover renewal risks and support greater adoption.
- Collaborate with internal Datadog support, product, finance, and legal teams.
Benefits
- Best-in-breed onboarding
- Sales training in MEDDIC and Command of the Message
- Inclusive company culture and opportunity to join Community Guilds
- Intra-departmental mentor and buddy program
- Continuous professional development, product training, and career pathing
- New-hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Healthcare, dental, parental planning, and mental health benefits
- 401(k) plan and match
- Paid time off
- Fitness reimbursements
- Discounted employee stock purchase plan
- Generous global benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
