Associate Customer Success Manager - Boston
About The Position
As a Customer Success Associate, you will train customers, drive product adoption, and identify growth opportunities across a high volume of Datadog accounts to support successful product use and retention. You will advocate for customers internally and help provide a positive experience across a high volume of accounts. Associates follow a defined methodology to understand customers’ needs and communicate the value of Datadog’s products. Personal development and team success are priorities as the Customer Success team scales. The role is based in Datadog’s hybrid workplace, which supports office collaboration and work-life harmony. It involves identifying and executing upsell opportunities, troubleshooting customer issues, advising customers on effective product use, and collaborating with internal teams.
Requirements
- Be customer-minded and focused on providing value.
- Be driven to pursue a sales career and grow in customer success.
- Have strong written and verbal communication skills and excellent attention to detail.
- Have experience independently negotiating contract terms and overcoming pricing objections for upsell and cross-sell activities.
- Be a self-starter who can multitask and adapt to changing situations.
- Have strong time-management skills and confidence working in a high-volume, high-velocity role.
Responsibilities
- Identify and qualify opportunities to expand small customers’ existing Datadog footprint.
- Execute the full sales cycle for identified upsell opportunities within a concentrated book of customers.
- Troubleshoot issues to support a positive customer experience and continued product adoption.
- Proactively identify customer expansion opportunities and increase loyalty and retention.
- Collaborate with internal support, product, finance, and legal teams.
- Advise customers on how to leverage the solution effectively.
Benefits
- Best-in-breed onboarding.
- Sales training in MEDDIC and Command of the Message.
- Inclusive company culture and opportunities to join Community Guilds.
- Intra-departmental mentor and buddy program for in-house networking.
- Continuous professional development, product training, and career pathing.
- New-hire stock equity (RSUs) and employee stock purchase plan (ESPP).
- Healthcare, dental, parental planning, and mental health benefits.
- 401(k) plan and match.
- Paid time off.
- Fitness reimbursements.
- Discounted employee stock purchase plan.
- Generous global benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
