Associate Customer Success Manager

Atlassian•West Valley City, UT

1d•$81,274 - $127,840•Onsite

About The Position

As a Customer Success Manager, you will partner with DX customers to drive engineering transformation using the platform. You will manage an important segment of customers through implementation and rollout, ongoing program success, and renewal. The role focuses on product utilization, business alignment, and ensuring DX supports high-value use cases. You will join a collaborative team building an exceptional customer success function and a generational business, with opportunities to influence important company decisions. The position emphasizes proactive, strategic customer partnership rather than firefighting. The role requires working onsite at Atlassian’s Salt Lake City office four days per week for the time being, as DX integrates into Atlassian.

Responsibilities

Become a product expert and master the customer success process.
Own the full customer lifecycle, from implementation through driving program success and managing renewals.
Create and maintain customer success plans and track success initiatives.
Meet net renewal and customer expansion targets, accurately forecast renewals, and track their progress.
Identify and resolve potential renewal challenges to support a high renewal rate.
Establish DX as a strategic driver of customers’ business goals and lead them to integrate DX insights into company workflows.
Arrange and conduct executive and C-level services-related discussions according to account strategy.
Identify opportunities for account expansion and growth by finding use cases where DX can provide support.
Collaborate with business functions to ensure customer success.
Proactively track and report key account metrics to measure success and identify improvement areas.