Associate Customer Success Manager - Boston
About The Position
As a Customer Success Associate, you will train customers, drive product adoption, and identify growth opportunities across a high volume of Datadog accounts to support successful product use and retention. You will advocate for customers internally and help provide a positive experience across your accounts. Associates use a well-defined methodology to identify each customer’s needs and communicate the value of Datadog products. Datadog prioritizes personal development and team success as its Customer Success organization scales. The company uses a hybrid workplace and values the collaboration and creativity fostered by its office culture.
Requirements
- Customer-minded and focused on providing value.
- Motivated to build a sales career and grow in customer success.
- Strong written and verbal communication skills and excellent attention to detail.
- Experience independently negotiating contract terms and overcoming pricing objections for upsell and cross-sell activities.
- Self-starter able to multitask and adapt to changing situations.
- Strong time-management skills and confidence working in a high-volume, high-velocity role.
Nice To Haves
- Passion for technology and an interest in growing relevant experience.
Responsibilities
- Identify and qualify opportunities to expand small customers’ existing Datadog footprint.
- Execute the full sales cycle for identified upsell opportunities within a concentrated book of customers.
- Troubleshoot issues to support a positive customer experience and continued product adoption.
- Proactively identify expansion opportunities with customers and increase loyalty and retention.
- Collaborate with internal Datadog teams, including support, product, finance, and legal.
- Advise customers on how to use the solution effectively.
Benefits
- Best-in-breed onboarding.
- Sales training in MEDDIC and Command of the Message.
- Inclusive company culture and opportunity to join Community Guilds.
- Intra-departmental mentor and buddy program for in-house networking.
- Continuous professional development, product training, and career pathing.
- New-hire stock equity (RSUs) and employee stock purchase plan (ESPP).
- Generous global benefits; benefits may vary by country of employment and nature of employment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
