Customer Success Associate job
About The Position
The Customer Success Associate is the primary point of contact for members and guests at Zoomies Chicago’s main park and bar entrance. This sales-minded, relationship-driven role handles the front-of-house experience, including membership onboarding, veterinary record collection, phone and email inquiries, and guest outreach. The associate helps build a community around dogs and contributes to defining Zoomies’ member experience as part of the opening team. Zoomies Chicago is an indoor/outdoor dog park destination with off-leash parks, a café, a craft beverage bar, daycare and boarding, grooming, and private runs. The position is based at Zoomies Chicago. Available shifts are 6:00 AM–2:00 PM and 2:00 PM–10:00 PM. The company plans to bring the role onboard in a few months in connection with its 2026 launch milestones.
Requirements
- At least 2 years of experience in customer service, sales, or guest experience.
- Confident communication skills and comfort interacting with people by phone, email, and in person.
- A sales-oriented mindset and willingness to take ownership of membership conversion.
- Strong organization and attention to detail.
- Ability to multitask in a high-traffic environment while remaining composed and welcoming.
- Availability to work weekends, early mornings, and evenings.
- A dog-friendly personality; the role involves working around dogs every day.
Nice To Haves
- Experience in membership-based businesses or hospitality.
- Experience with CRM or database systems.
Responsibilities
- Serve as the primary contact at the main front desk, greeting members, issuing day passes, and managing member check-ins.
- Manage the member lifecycle, including onboarding, collecting and verifying veterinary and vaccination records, processing renewals, and handling cancellations.
- Respond professionally and warmly to phone calls, emails, and social media inquiries, representing the Zoomies brand.
- Drive membership sales by explaining the park, services, and pricing, and converting walk-in and day-pass guests into members.
- Maintain accurate records in the CRM and membership management system and keep required documentation current for every dog on file.
- Communicate with Canine Care Specialists about dog park check-ins.
- Escalate member concerns or dog behavior issues to the appropriate team lead.
- Assist management with front-of-house scheduling, opening and closing procedures, and administrative duties as needed.
Benefits
- Paid time off (PTO).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
