Customer Success Associate - R0059294 - Clayton, MO

ManpowerGroup WorkMyWay • Clayton, MO

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About The Position

CT Corporation, part of Wolters Kluwer, is seeking Customer Success Associates to manage day-to-day customer relationships and provide legal and compliance services to corporations, law firms, and small businesses. The role offers an opportunity to gain professional experience, learn the industry, and build a career with a global organization. Associates provide consultative support, understand customer goals and compliance needs, and use product and industry knowledge to recommend solutions and initiate orders.

Requirements

• Bachelor’s degree from an accredited college or university, or equivalent B2B client service experience.
• Strongly preferred: at least two years of B2B client or customer service experience; consultative customer service experience in banking, insurance, hospitality, retail, or the legal industry is preferred.

Nice To Haves

• Strong organizational, time-management, and multitasking skills.
• Ability to quickly absorb product knowledge and apply information to customer needs.
• Ability to make sound business decisions and exercise discretion and judgment.
• Experience generating add-on sales revenue.
• Strong analytical and problem-solving skills.
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Deliver prompt and professional verbal and written service to small businesses, law firms, and corporations.
• Provide consultative customer service by identifying customer goals, compliance challenges, and business needs, then using product and industry knowledge to offer solutions and initiate orders.
• Proactively manage the full order lifecycle and pursue cross-selling opportunities to meet customer needs.
• Project manage, organize, and prioritize high volumes of requests using Salesforce and other internal systems to ensure timely and accurate responses.
• Manage assigned customers and escalations, coordinating across the Customer Service function to complete or resolve requests.
• Develop and maintain positive working relationships with customers and key partners.
• Build subject-matter expertise in the department, company, and industry, and maintain an aptitude for learning.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level