Customer Success Associate

RTX • New York, NY

1d • $107,500 - $204,500 • Remote

About The Position

As a Customer Success Associate at RTX, you will enhance user experiences and support successful onboarding and engagement with RTX's digital tools. You will collaborate across teams to monitor user sentiment, analyze data, and identify opportunities to improve customer success processes. The role supports onboarding, training, user engagement, and operational activities to drive adoption, improve the user experience, and execute customer success initiatives.

Requirements

• Typically requires a bachelor's degree and a minimum of 8 years of relevant experience, or an advanced degree and a minimum of 5 years of relevant experience.
• Experience in customer support, operations, customer success, onboarding, or a related field.
• Experience working with data, dashboards, and usage analytics tools.

Nice To Haves

• Service-oriented mindset with curiosity and willingness to learn.
• Ability to collaborate effectively across Product, Engineering, Support, and Change Management teams.
• Familiarity with creating enablement content, user guides, and playbooks.

Responsibilities

• Support user onboarding activities, including communications, scheduling, and progress tracking.
• Deliver basic user training sessions and orientation programs, and conduct follow-up engagement activities.
• Monitor usage data and user sentiment to identify early risk indicators and escalate issues to the Customer Success Leader as needed.
• Maintain health dashboards, track success metrics, and keep documentation accurate and up to date.
• Consolidate user feedback, support trends, and actionable insights to identify opportunities for improvement.
• Prepare materials for value reviews, training sessions, and cross-functional meetings.
• Identify recurring issues and support implementation of solutions to improve the user experience.
• Assist in developing enablement content, including user guides, playbooks, and instructional materials.
• Provide administrative and Level 1 operational support for customer success execution.

Benefits

• Compensation
• Healthcare
• Wellness benefits
• Retirement benefits
• Work/life benefits
• Career development and recognition programs
• Parental leave, including paternal leave
• Flexible work schedules
• Achievement awards
• Educational assistance
• Child/adult backup care
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term disability
• Long-term disability
• 401(k) match
• Flexible spending accounts
• Employee assistance program
• Employee Scholar Program
• Paid time off
• Holidays
• Annual short-term and/or long-term incentive compensation programs may be available, depending on position level and collective-bargaining coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior