Customer Success Associate

Wolters Kluwer•Clayton, MO

7d•$34,300 - $57,400

About The Position

As a Customer Success Associate, you will build upon foundational skills to support and manage the customer lifecycle more comprehensively. You will take a proactive role in ensuring customers are engaged and satisfied, serving as a resource for troubleshooting and enhancements. The role includes supporting onboarding, resolving customer issues, assisting with renewals and upselling, monitoring customer data, providing training, meeting implementation schedules and budgets, collaborating with internal teams, documenting customer interactions in CRM, identifying service or product improvements, and maintaining client relationships. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation is $34,300–$57,400 USD, with eligibility for a bonus. The stated range is based on the position’s primary location; the actual offer may depend on skills, experience, and hiring location. Wolters Kluwer offers competitive benefits and programs to help employees meet their needs and balance work and personal life. The posting asks candidates to participate in interviews without AI tools or external prompts and notes that interviews may include an in-person component.

Requirements

Enhanced verbal and written communication capabilities.
Intermediate problem-solving ability to address a wider range of issues.
Basic analytical skills to track and interpret customer data.
Strong understanding of products and services.
Proficiency using CRM tools for customer management.
Empathy and focus on customer needs.
Ability to collaborate and coordinate with teams.
Ability to implement customer feedback effectively.

Responsibilities

Proactively support onboarding for new customers.
Address and resolve a broader range of customer inquiries and issues.
Assist with customer renewals and upselling opportunities.
Monitor and analyze customer performance and engagement data.
Provide intermediate-level training and guidance to customers.
Ensure implementation schedules, targets, and budgets are met.
Collaborate with internal teams on customer feedback to improve products and services.
Document detailed customer interactions and updates in CRM.
Identify potential service or product improvements based on customer feedback.
Maintain and enhance strong client relationships.